Superior Collision was a ""prefered service"" provider with my insurance company, so I was required to use them when filing my claim. At first, I was relieved to be able to work with such personable and friendly individuals, and thought that this would result in fast, friendly, and efficient service. Not the case.\r
It has been over a month since I dropped my vehicle off for what everyone stated was a ""quick and minor repair."" After continually by-passing their ETAs for a finished product, I was told that they were waiting on a part from the Dealership. I was promised that the vehicle would be ready within 24 hours of the part's arrival. \r
The part arrived Wednesday. I called Thursday for the good news and was told that it would be ready first thing Friday. I called Friday morning to arrange delivery of the vehicle and was told to call back after 2pm. I called at 3pm and was told that Sergio was unavailable because he was with another customer and would call right back. Never hearing from him, I just called and was sent straight to voicemail. I still do not have access to my car.\r
I understand unexpected delays due to more severe damage than initially expected. I understand delays due to unavailable parts. I do not understand, nor do I accept, complete inability to adhere to promises of communication and updates, making excuses, and hiding from your customers. Such actions are completely unprofessional and have cost me an enormous amount of money in unnecessary rental fees. \r
If you have any choice in where you take your vehicle for repairs (I did not), do Not bring it here. I am in the process of drafting correspondence to my insurance carrier to have them removed from prefered status.
Pros: Very Personable and Friendly
Cons: Everything Else