I have gone there a few times noe with my 2 sons and my daughter. My daughter who went once had a great experience with a lovely haircut just the way she wanted it. My sons only get the right haircut when this particular bald but very cute african-american male cuts there hair (I apologize for not knowing his name). Their turn over rate seems to be very high and I think it must be due to the crappy work everyone else does. The last couple times I needed mine cut was spur of the moment and no time to make an apt with my regular beautician. The same lady did my hair both times. I almost had to fight with her to keep her from using the Razor on my hair and explain why. How ridiculous-why should I have to explain anything-if I don't want it used, just put it down. The second time I went in for a much shorter haircut and was very clear in what I wanted and she said she understood. However, while I was watching my daughter in the mirror and not paying much attention to my lady (BIG MISTAKE) she got out the D*MN razor and started on the back of my hair. I then told her I didnt want the razor used and didnt appreciate her doing that. She just said sorry and explained HER reason for wanting to do it- FUNNY I THOUGHT I GOT TO PICK WHAT HAPPENED TO MY HAIR. Although the cut was close to what I wanted and cute, I know have to let about 4 inches in the back now grow back out to where I wanted AND HAD IT TO BEGIN WITH.