My driver was EARLY to pick me up and refused to wait for the scheduled time. I called Super Shuttle to see if they could send someone else and they said yes. 20 minutes later when no on showed, I called back. I was transferred to dispatch and was forced to speak with Victor. He was the dumbest most condescending man on the planet...which I would have told him except for the fact that I needed his help. After lecturing me for 15 minutes and telling me not only would I not be reimbursed for my pre-paid shuttle service, but they would not be liable if I missed my flight, Victor finally told me that they would not be sending another van my way. He kept trying to argue with me and keep me on the phone. I finally hung up with him screaming I had to get off the phone since I now had to call a cab, (which I could have done a 1/2 hour earlier). Thankfully I made my flight. At first customer service was helpful, and then nothing. I left messages every day with no follow up. When I finally spoke with a representative she said they'd sent me a letter denying my claim, (there was no letter). They claimed the driver waited for me, and I didn't show...which he didn't. I was outside waiting for the next shuttle 5 minutes after I called to say the driver had left me. They said they'd review my claim again and get back to me...they never did. All I asked was to be reimbursed for the ride I didn't get. They said no. That would have been the absolute LEAST they should have done. I will never use their service again. Not to mention, there are many more people with bad Super Shuttle stories, which I discovered when telling mine. I'm suprised they don't have more bad reviews. If you've been disserviced by Super Shuttle, please fight back in the smallest way possible. Write a review.
Cons: rude, no customer service, unreliable