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Sunset Pet Services Inc - Alexandria, VA - Reviews page 1 - Judysbook

Sunset Pet Services Inc

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5521 Vine St.
Alexandria, VA 22310
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(703) 971-4120
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Sunset Pet Services Inc - Alexandria, VA
Sunset Pet Services Inc - Alexandria, VA
Sunset Pet Services Inc - Alexandria, VA
Sunset Pet Services Inc - Alexandria, VA
Sunset Pet Services Inc - Alexandria, VA
Sunset Pet Services Inc - Alexandria, VA
Sunset Pet Services Inc - Alexandria, VA
Sunset Pet Services Inc - Alexandria, VA

Reviews

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Best

The true measure of service is what happens when something goes wrong. We have used Sunset 3 times and they have always been wonderful, sympathetic, kind and caring. This time t...

Worst

All reviews seem positive

Wonderful, Kind, Aswesome 9/3/2012

The true measure of service is what happens when something goes wrong. We have used Sunset 3 times and they have always been wonderful, sympathetic, kind and caring. This time there was a small misunderstanding. At 2 am my dog passed away at the animal hospital and I called for a pick up for later that morning. At 11 or noon I called and they had not made the pick up, apparently something didn't get passed along correctly. I was a little upset but understood accidents happen. They assured me the would go immediately and also would perform the service that day and I would be able to pick up his remains that same day. They also apologized several times and said they would wave the pick up fee. This was extremely nice of them an unnecessary - a nice apology is all most people need. Later the manager called me and apologized profusely. I let them know I was fine and it was not a huge deal. She said I could even have a free urn, which was totally unnecessary. When I did go to more

They are the BEST! 1/6/2011

Thank you so much!!! A painful time was made easier by the kindness displayed at Sunset Pet Services.\r \r I am very appreciative of all that you did for my beloved pet.\r \r Thank you very, very much.....I suggest everyone use them with no hesitation!!! more

The Utmost Compassion & Dignity 11/24/2009

By Team Pierson Sadly, while we were in California, we received word from our friends who were petsitting that one of our pets had died. I quickly used my husband's iPhone to Google for pet crematory services and found all of these wonderful reviews. Thank you, everyone! After calling and speaking to Robin, I knew we were in good hands. She was compassionate and quickly discerned that I would need to come in and say my goodbyes, so she offered to hold Chuck for me until I could return from my trip. (My husband is active duty Navy and on a scheduled detachment in California, so he wasn't going to be able to come back in time.) When I arrived, I met Tina who graciously welcomed me and thoughfully arranged Chuck in a very dignified setting so I could be with him in private and say my goodbye. She brought me tissues and cared for me in a very compassionate way. Great communication from both Robin and Tina helped me during this difficult time and I never once felt pressured to make decisio more

Sunset Pet Svc Inc helps in times of grief 6/17/2009

We have had the unfortunate experience of losing several pets over the years - beloved kitties that we raised from birth and two birds found as nestlings and raised by us. Today, we lost the third of four brother kitties (now 14 yrs old), and we will take him this evening to Sunset to complete his walk over the Rainbow Bridge. They have provided excellent service, and we feel confident the cremations are done individually and not in a heap. They are respectful and very professional and that helps very much in our times of grief. more

Heartwarming experience 5/24/2009

I had a terrible experience with another pet crematory service, Heavenly Days, which essentially "stole" my poor cat's body from the animal shelter where he was temporarily being held. The manager at Heavenly Days was so rude, I was nearly out of my mind with grief and anger. I made my decision to go to Sunset after reading all the great reviews. And they were all true. As soon as I brought my cat in the door, the receptionist went into the back and rolled out a large stainless steel cart covered with fresh white linen. I laid my cat on the linen, and the woman told me to take all time I needed. Once I said my goodbyes, she discreetly had me fill out some paperwork and told me I could return to pick up the ashes when I was ready. The front room is quiet and soothing, arranged like a comfortable library with floor to ceiling bookshelves. As hard as it was to lose my pet and to deal with the terrible people at Heavenly Days, Sunset warmed my heart with their sincerity and caring. I am ve more

Exceptional Service 4/22/2008

We had the unfortunate circumstances to loose three of our dear house cats, all within 1 year. The emotional toll was unimaginable. Sunset representatives were a pleasure to work with, despite the trying situations. They offered a quick cremation, and the vessels in which to place the remains were tasteful and very appropriate. They will pick up at the clinic or house and call as soon as the remains are available. Highly recommended. more

Awesome! 12/10/2007

These people are the best. They are very personable and are sensitive people. They truely are better than most "human" services that I have been involved with. I cannot recommend them enough. more

!FIVE STARS ATTENTION! 9/10/2007

I BROUGHT MY DOG TO BE CREMATED TO THIS PLACE, AND THE ATTENTION WAS SUPERB, FROM THE TIME THE I CALL TO THE MOMENT I PICKED THE ASHES.\r I FELT THEY DO REALLY CARE, AND FEEL FOR THE LOSS OF PEOPLES PETS, BECAUSE OF THE PERSONAL ATTENTION AND THEY ARE AFFORABLE.\r IT WAS AFTER HOURS BUT THEY LET ME BRING MY PET TO THEN WITHOUT ANY EXTRA CHARGE, THEY EVEN ASK ME HOW HE DIED AND THINGS ABOUT HIM. more

Cremation 4/14/2006

Outstanding, compassionate services. They were unbelievably helpful and went beyond anything I ever expected to assist during the loss of a greatly loved pet. Would travel from anywhere to use them if needed. Reasonable prices. more
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Owner Message

  • At Sunset Pet Services Inc we understand how loved and important your pet was. Our staff will take every step to help make putting your pet to rest a smooth transition.

Additional information

  • Hours:

    Sunday: 8:00AM-5:00PM Monday: 8:00AM-5:00PM Tuesday: 8:00AM-5:00PM Wednesday: 8:00AM-5:00PM Thursday: 8:00AM-5:00PM Friday: 8:00AM-5:00PM Saturday: 8:00AM-5:00PM
  • Payments:

    American Express, Discover, Master Card, Visa
  • Neighborhoods:

    Rose Hill

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