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Sunset Canyon Veterinary Clinic - Dripping Springs, TX - Reviews page 1 - Judysbook

Sunset Canyon Veterinary Clinic

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3710 E Hwy 290
Dripping Springs, TX 78620
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(512) 894-0266
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Reviews

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Best

I have been going to this vet clinic with my animals for many years now. I used to own horses and live in the Lakeway area and Dr. Crossland would come out to our house for a min...

Worst

I tried to get my dog in to see Dr. Crossland for an emergency! He staff was not helpful and did not care that I had been using Sunset Canyon for 12 years. She would not try work ...

Editorial review from Citysearch 7/20/2012

All of the staff at Sunset Canyon have always been helpful and willing to work with you and your pets to the best of their ability. They are very friendly and always go out of their way to provide you with the best care for your animals. more

Great Vets! Reasonably priced 8/4/2011

I have been going to this vet clinic with my animals for many years now. I used to own horses and live in the Lakeway area and Dr. Crossland would come out to our house for a minimal fee and take care of the horses and dogs too while he was there. We no longer own horses but I pass 5 different vet clinics in Lakeway to take my dogs to this vet clinic. They have squeazed me in in an emergency and charged me much less than all the rest every visit. Great Vet Clinic!! more

Poor service from front office staff...... 11/10/2010

I tried to get my dog in to see Dr. Crossland for an emergency! He staff was not helpful and did not care that I had been using Sunset Canyon for 12 years. She would not try work me in at all. She said the soonest any vet could see me was in 7-8 days. BS!!! My dog could of been dead if it was not for Dr. Hudson at DSAH....Thank god he and his staff care about all their patients! And all this happened 2 days ago...Find a vet that has staff that tries and wants to help not just get off the phone! more

Never had a bad experience there in 14 years 8/25/2008

I just stumbled on this site and had to put my 2 cents in. I have been going to this vet clinic for 14 years and have never had a bad experience. Maybe I'm just lucky but the whole staff has always been nice and professional. I love Dr. Portie and Lamar (Dr. Crossland) - in fact, I kind of wish I could use them as my own doctors! I wouldn't dream of taking my dogs anywhere else. Pros: excellent veterinary care Cons: I can't think of any more

really love Dr Casey Pittman 8/8/2008

Dr Pittman is a great vet. She has helped us with our dogs and cats over the many years that she has been at Sunset Canyon Vet. SHe helped us tremendously with the health and referral for our loving golden retriever. Very knowledgeable and caring staff. Front office staff is usually very nice and caring. Sometimes they are overwhelmed by the amount of pets being seen on a daily basis. Overall as long as I live in Dripping Springs, Sunset Canyon Vet will see our pets. Pros: Vets Cons: very busy...only means they know their job more

AWESOME VETS 6/9/2008

Since moving across the country I have dealt with many different vet centers/hospitals. I CANNOT say enough about how wonderful their vets are esp. Dr. Lamar (Crossland) and Dr. Pruitt are JEWELS!! The breed of dog I have is NOt an easy breed as they come with so many health issues/airway issues so you must be VERY knowledgable and careful in their management of this type of dog. I would not trust anyone else with my dogs and love them to death. As I work in the medical field I too think interpersonal skills and your impressions coming through the door are SO important. The front staff for the most part are sadly stone faced and unfriendly. One girl likes to roll her eyes frequently when you are asking about something which as I am Master's prepared I DO not think I can be considered ignorant nor asking something foolish /stupid. That said I am also VERY well educated in the medical field which often with disease processes can be very similar in the management in a canine and what to look for. Carla and Fred are very kind and always friendly and wish to be efficient and kind. To the others it just seems like its ""just a job"" and a boring one at that. Wish something could be done about this...someone smiling and acting alittle enthusiastic even when you might not be feeling this way on any given day (as we all can). It is SO important first impressions and its rather ""flat"".... Pros: THE VETS are awesome Cons: Office staff is ""flat"" and unfriendly. more

good vets/ unfriendly ofc. staff 5/14/2008

The vets are great and I apreciate their service but the front office staff leaves much to be desired. Since the front office staff is your first impression I hope the clinic doesn't lose business b/c of them. The staff ignores you when you come in, leaves you on hold forever, hangs up on you, and are just generally unhelpful and unfriendly. I think the main problem is the office manager, since she is the leader everybody follows her and she seems to always be in a bad mood. I have used this vet for years & the vets are great, the vet techs are helpful and polite, but the office mgr. is always having a bad day! \r \r Pros: good vets, very nice clinic and facility, helpful vet techs \r Cons: bad office staff \r Overall user rating: Recommended \r more

Beautiful office, plseant experiance 3/27/2008

My dogs are seen by Dr. Crossland @ Sunset Canyon Vet Clinic. I trust him entirely with my dogs and would never change vets no matter what. I have not actually had a problem with the ladies who work at the front. I find them to be pretty efficient. I usually talk to Amanda or Carla when I call, but all the ladies (and one guy who works up front) are always helpful. The vet assistants are nice too. Pros: location, service, price Cons: very busy practice more

Try and get past the office staff 2/13/2008

I've been a customer of Sunset Canyon Vet from 2001 and I highly would recommend them to anyone. Some of the office staff members does leave much to be desired however the vets there are wonderful. I love doctor Portie and would probably follow him if he ever went to another clinic. Pros: Vets are great! Cons: Office staff isn't very friendly. more

Contrary to the 1st review... 1/29/2008

I have used Sunset Canyon Vet clinic since 2000. I have never had a poor experiance with the front desk staff. I understand that, as with all businesses, times can get hectic and a little chaotic. This is doubly true for a business that centers around animals. Things do not always happen the way you want them to. Dr. Portie and Dr. Pitmon are the vets that usually care for my 3 dogs, cat and pony. I have also dealt with Dr. Edquist, and Dr. Pruett. And I have known Amber & Lamar Crossland for many years. When I call to make an appointment, the staff are nice and helpful. When I arrive, they greet me by name. For anyone who reads the previous review, please know that it's entirely possible that ""Austinmom5"" was having a bad day, or she's an unpleasent person herself. That's all for me. Have a great day. more

Good Vets but Bad customer service by office staff. 12/10/2007

The vets are great and I apreciate their service but the front office staff leaves much to be desired. Since the front office staff is your first impression I hope the clinic doesn't lose business b/c of them. The staff ignores you when you come in, leaves you on hold forever, hangs up on you, and are just generally unhelpful and unfriendly. I think the main problem is the office manager, since she is the leader everybody follows her and she seems to always be in a bad mood. I have used this vet for years & the vets are great, the vet techs are helpful and polite, but the office mgr. is always having a bad day! Pros: good vets, very nice clinic and facility, helpful vet techs Cons: bad office staff more
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Additional information

  • Hours:

    Mon. - Fri. 8am - 6pm;Sat. 8am - 12am;Sun. CLOSED
  • Payments:

    Master Card, Visa

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