I stopped in at Sunrise Cafe this morning, went to the counter, and ordered coffee and a bagel. I was told it would be "just a minute" while they toasted the bagel. I stood and waited there while the counter person kept telling it would only be "just a couple minutes more". After what seemed forever, one of the kitchen personnel walked out. I politely excused myself for interrupting her, but said that I had waited almost half an hour for a toasted bagel. She replied that they were busy. I said that I could understand that, but that it should not take thirty minutes to toast a bagel. Instead of going intro the kitchen to check on my order, she went to the cash register, pulled out the tape, and told me that I had ordered at 9:12 and had only been waiting ten minutes! Since it was past 9:30, I suggested to her that her math was wrong. She replied that I should feel free not to return, walked into the kitchen and returned with the wrapped bagel. The delay was annoying, but her rudeness was unacceptable. I will never go back there.
Cons: Awful service.