This vet (Gloria Dickson) was very cold. Did not answer most questions asked of her during our so called consult. My dog needed emergency surgery per this vet. But, she ""didn't have the time'. Tried to get someone to do it over the weekend and could not. Called back and set up surgery with this vet for Monday. Dog was there first thing per their instructions. 4 1/2 hours later, vet calls and tells me she is having a bad day and did not feel like doing the surgery, and told me "" I thought I told you to take the dog into emergency"" I replied I had called 15 places and could not get it done, even the 24 hour could'nt do it. Although this was apparently not enough of an emergency to make up for her ""bad day"". She also told me that I was a new patient and had not been there long enough for her to do it. If I had been there longer then she probably would. She made other excuses to which I had answers that negated them. Such as ""you said you did not want him neutered"" to which I replied "" I told your tech this morning that it was all right to do that for my dogs sake. After questioning the tech, finding this was true then berating this tech. She then tells me she might try to get to him today but was not promising. I could not get over there fast enough to get my dog the hell out of there. Seems competent enough but has no bedside manner and does not seem to care about the animals. Acts like a total burnout. With serious bad attitude toward people and animals. Could not trust this vet to do the right thing even though her prices are reasonable. I played hell trying to get someone to do it in the following day but was able to set it up. Cost me more, way more in time and money due to her unprofessional attitude. But I am getting light years better service, equipment and a total professional that cares. I am sorry I ever chose this vet at random because she was closest. For my dogs sake it worked out for the best even though she put his life in more jeopardy than needed.