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Sun Auto Service - Las Vegas, NV - Reviews page 1 - Judysbook

Sun Auto Service

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9530 W Tropicana Ave Ste A
Las Vegas, NV 89147
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(702) 474-6777
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Sun Auto Service - Las Vegas, NV
Sun Auto Service - Las Vegas, NV
Sun Auto Service - Las Vegas, NV

Reviews

( 5 )
( 5 )
( 1 )
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( 11 )

Best

There is no worse feeling in the world than going to start your car and have nothing but a couple clicks and a whir...had my car towed to the guys at 8699 W. Rome because i had my...

Worst

I have mixed feelings after reading these reviews. Once they performed a complete fluids exchange on my vehicle although I was told later my car didn't need it. My husbands car wa...

sunautoRIPOFFARTISTS! 4/19/2012

my 2008 dodge avenger was running fine, until it started stalling randomly. This is a very difficult problem to diagnose, as no parts have actually completely failed so I took it to the closest local mechanic to have a diagnostic done. they called me back saying they ran the diagnostic and think it is the Fuel Pump and it is located in the gas tank and will cost 700 to fix. i know for a fact is it not located in the gas tank and is under the back bench seat and VERy easy to replace. They then said they would call me back. They did after they ripped my seat off and checked for themselves and said i was correct and it would only cost 569 now to fix. The part cost 230 bucks.. 239$ labor? bullsh!t So i bring my car home and check under the hood. they ripped the cover off that covers my sparkplugs and broke all the clips that keeps it on while they did the diagnostic. I now have it on with twisty ties. I also changed my fuel pump, and my car STILL stalls randomly. I am guessing it is one of more

Above and beyond... a bunch of great guys 11/9/2011

There is no worse feeling in the world than going to start your car and have nothing but a couple clicks and a whir...had my car towed to the guys at 8699 W. Rome because i had my oil changed and car inspected by them not to long ago and had a great experience. After some digging they found my problem was that my a/c compressor had ceased and was preventing my car from starting, they had warned me it was going bad i just hoped it wouldn't be so soon as car repairs can be expensive and unexpected. The staff is very knowledgeable and friendly, Billy and the shop manager (i cannot remember his name) both called me numerous times to thoroughly explain every detail. They also offered great options for me to pay, i have never seen a repair shop so willing to work with you as much as they did...it was a nice change :) and i will be returning and referring many people to them for all my auto services and repairs more

Poor brake pad repair 10/6/2011

Giving them 1 star is better than they deserve. Took my Taurus in to have the brake pads replaced at Sun Auto in Las Vegas and approximately one week later the car started to make some noise from the front driver side. When we got out we noticed that the caliber was touching the wheel and was knocking against it as the wheel turned. I took it right down the street to the local Big O and they had me stand near the vehicle as they removed the tire. Right when the removed the tire it was immediately noticed that the caliber bolts had not been properly reinstalled when the pads were changed. The tech said that it was lucky this hadn't happened when we were returning from Las Vegas as driving at interstate speeds this problem could have caused a serious accident. The tech found some extra bolts and installed them and made sure they were properly seated before testing the vehicle. After leaving Big O I called the Sun Auto store to talk to them and I was told that I would have to talk t more

They ripped off my Son! 6/23/2011

My son had to have his starter replaced, and had his car towed to Sun Auto at 8699 W. Rome Las Vegas, NV 89149 on June 22nd 2011 and he was completely ripped off. When I saw the invoice the next day, called and tried to work it out with the manager Montgomery. They charged him $260.74 for a remanufactured starter for his 1998 Ford Mustang. They charged $144 for labor which I did not find unreasonable. I could not believe the price of the used starter. I called and talked to Montgomery, he was extremely rude and unreasonable. He told me that was a very good price for a used starter and that my son should have negotiated the price before the work and not after the fact. They took advantage of my 19 year old son, but I will not give this up. I told Montgomery that I would post this everywhere and he said that they would refute it where ever I post, so I can?t wait to see his rebuttal. I called Auto Zone, and they charge $109 for a brand new starter for a 1998 Mustang, and Montg more

Ripped off my son! 6/23/2011

My son had to have his starter replaced, and had his car towed to Sun Auto at 8699 W. Rome Las Vegas, NV 89149 on June 22nd 2011 and he was completely ripped off. When I saw the invoice the next day, called and tried to work it out with the manager Montgomery. They charged him $260.74 for a remanufactured starter for his 1998 Ford Mustang. They charged $144 for labor which I did not find unreasonable. I could not believe the price of the used starter. I called and talked to Montgomery, he was extremely rude and unreasonable. He told me that was a very good price for a used starter and that my son should have negotiated the price before the work and not after the fact. They took advantage of my 19 year old son, but I will not give this up. I told Montgomery that I would post this everywhere and he said that they would refute it where ever I post, so I can?t wait to see his rebuttal. I called Auto Zone, and they charge $109 for a brand new starter for a 1998 Mustang, and Montgomery shouted at me claiming Auto Zone sells inferior parts. So then I called Guadin Ford and they sell a brand new starter for $170 and about the same for installation. Unfortunately, they would rather alienate customers than try and work with you. They ripped off a young kid! I didn?t want to do this, but Montgomery?s rudeness forced me to take action. more

Liars and Cheats, or Just Incompetent? 3/3/2011

What a difference a new manager makes. I used to take my vehicle there (Las Vegas, Buffalo and Washington) for everything, from simple oil changes to a complete transmission overhaul. Not anymore, never again. A new manager is there beginning January, 2011. Now, his rudeness, arrogance and condescension has infected the entire shop. They have, more likely HE has, misdiagnosed problems and recommended major, expensive repairs my car simply did not need. He blamed all my vehicle's woes on the one major job his shop didn't get to do, most likely out of spite and jealously, and possibly in an attempt to weasel his way out of warrantying his own shop's work. I took my vehicle to two other mechanics to cross check his diagnoses. They showed me exactly how he was dead wrong. There was nothing wrong with my vehicle. Thank goodness I took it elsewhere, or this guy would have soaked me for hundreds, if not thousands, of dollars. I don't know if all this is due to him being incompetent or dishonest, and frankly, I don't care. His attitude is what soured me on this establishment. He doesn't listen to his customers. (Trust me, I KNOW my car, and I know how to fix most of it. There are just certain jobs I don't have the tools or the time for) He is arrogant and condescending . He talks AT you. He will either lie, make things up, or generally BS you in an attempt to make you believe he is always right and you are always wrong. I will never take my vehicle to any Sun Auto Service anywhere, EVER AGAIN. more

2 Thumbs Up 11/23/2010

Every time I've been in, I've had great customer service. I've lucked out by working with Rob to get my car ready for road trips, as well as simple daily commuting. Thank you so much for your expertise! more

Nikki 11/4/2010

I have been to this Sun Auto on a couple different occasions and have always found their customer service to be excellent. I have never had any trouble with the work they have performed. From a basic oil change to having my engine mounts replaced, everything has always gone exceptionally smooth. Carlos is Awesome and I would highly recommend them to anyone. more

Sun Auto Service, Rip Off!! 8/31/2010

Sun Auto Service is a rip off!!!!!! They will charge you more than 4 times the cost of the parts and will charge you 3 - 4 extra hours of labor explaining that it takes them 5 hours to do a 1 1/2 hour job. They are scams to the fullest. Trust me when I say to watch out and spread the word. Others don't know prices or labor costs and will be ripped off. more

Mixed review 4/21/2010

I have mixed feelings after reading these reviews. Once they performed a complete fluids exchange on my vehicle although I was told later my car didn't need it. My husbands car was returned back to us and now the seat warmers don't work. The staff there is amazing! Super friendly and very helpful. Carlos is wonderful! :)) more

bad alignment job 3/25/2010

I took my girls friends car to sun auto for an alignment and a oil change.the oil change went well but the alignment did not.after a few hours they call me and said i needed a new gear box and other things that where going to run me more than a thousand dollars.when i told then i did not have the money they call me back and said that my car was done.when i got my car back it was in the same condition.i took it back the next day and they said that they can try to fix it.i called my brother that's been a tech all his life and i told him about the prob. and he told me that they where full of it.that they just wanted to get money out of me that the gear box did not have to do with my alignment.to me this is a safety issue and i will never go back there.now my girlfriend thinks that here car is not safe to drive. i just hope her car is safe to drive.(((( more

SCammers 2/24/2010

I took my truck into Sun Auto because my engine light came on and it was running poorly. Im not from Las Vegas and was just visiting for a few days so I went to the first place I could get my truck to,I needed to be able to get home which is almost 400 miles away. They ran a diagnostic on it and told us it was a misfire in cylinder six due to a bad fuel injector we would need to replace it and they recommended that we replace all injectors because once one goes bad they usually go out one by one after that. We paid them close to $2000 and when we got our truck back it ran the same it did when we took it in. We tried callin them from the side of the freeway and they had already closed.We had to rent a Uhaul to tow our truck home which cost almost $1000. Took it to a mechanic at home and they told us it was our Cat converter and a sensor that went out which is a $450 fix. Sun Auto was notifiied of our situation and they just gaffed us off! DO NOT TRUST THESE PEOPLE THEY WILL TAKE YOUR MO more

Amazing 1/27/2010

I just had my clutch replaced and I am so amazed. My car drives like its brand new again. Carlos was super helpful and always kept me updated with the status of my car. Plus another gentleman offered me a free service for coming in the first time, that was impressive. I have found my Auto Shop in Vegas now. Thank you to the entire staff. more

The best place I've found so far... pricey. 8/27/2009

I always bring my vehicles to Sun Auto on west Trop for oil changes, and they always do a very good job. I brought my old Saab there a few weeks ago and it needed strut bushings (creaking front end). The tech that worked on it thought it was engine mounts, and even though I told them it had new mounts, he still insisted that was the problem. After discussing with Sean (the manager I believe) he checked it over and agreed with me that the engine mounts are fine. I think the tech was unfamiliar with the weird engine mounts on Saab (not like most other vehicles). I've had much worse experiences elsewhere. The Saab also made a little wheel bearing noise on the highway, but both Sean and the technician thought it would be a waste of my money to get it fixed now, so I'm still a happy customer, they won't fix what doesn't need fixing and always have their *customer's* budget in mind when suggesting what needs to be done. Brought in my new-to-me Nissan pickup today, and although it has a fe more

Took the money, didn't bother to do the work 2/25/2009

The title says it all. I paid for a lube, oil change, filter replacement and tire rotation. My receipt clearly shows that they did all of those services. However, they did not rotate the tires and when I returned with the car, the manager told me I had no right to be "running my mouth", because I paid for the oil change, the tire-rotation was a "free service". Quite an interesting way of doing business.\r \r These characters advertise that they built their business on honesty and integrity. Obviously, they have since abandoned those principles. Buyer, be VERY Aware. more

Level of Service has gone down hill 2/7/2009

We have taken my 2001 Pontiac Grand Prix to Sun Auto on West Trop twice, both times in the same year. Because I have an older car, I had some major issues, to which they gave us excellent service, and seemed to care. They even let us split our payments in half to get these repairs done. This time when we brought the car in for new brakes and to have my service engine light checked, they did not seem like they cared, all they wanted was to nickel and dime our pockets. I had spoken with employee Scott there yesterday over the phone and he said it would cost me NOTHING to look at my car and find out why my service engine light was on but today when we brought it all of a sudden it would cost us 95.00 to do a diagnostic check. LIARS! This economy has made their lever of service very crappy if you ask me and we will NOT go back. more

Thank You 11/29/2007

I'm amazed at the service level of the Sun Auto on West Trop. I arrived one morning after a mishap on my way to work. I was already late for an appointment and there employee, Christian amazed me by his actions. He understood my situation and went out of his way to get my vehicle looked at. It was just a simple repair but they could have charged me 3 times as much and I would have been happy. In today's world, especially in Vegas, its nice to see there are people out there who genuinely cared about my situation and took care of me. I will always be grateful. Thank You. more

These guys are great!!!! 11/29/2007

I took my car to Sun Auto last week and I have to say this was the most impressive automotive experience I've ever had. I had taken my vehicle to another place, one of those places that advertise a cheap oil change to get you in the door, for an oil change and they told me I needed brakes front and rear and rotors. I took it to Sun Auto and the manager Steven told me that my brake pads and rotors were fine. He could have very easily told me I needed brakes and I would have assumed I did just because the last place said I did. Its nice to see honesty and integrity still exist in this world today. I would recommend these guys to anyone looking for honest car repair. more

Used to be OK 8/12/2006

Perhaps I just had one bad experience but I used to go to sun auto all the time for my auto troubles and agreed with the other reviewers on their honesty and good work. A couple of months ago, i had a major problem with my car and everything was completely different. They seemed more interested in me using my maximum line of credit than they did in fixing my car. \r \r Then, I found out, that what they said was wrong, was completely false. For me, I won't be going back there. Perhaps I just got a bad employee that time. more

Exceptional Auto Repair Business 8/31/2005

Very honest and reliable. Called when they promised to, and were accurate and fair with the estimate. I had some difficult repairs done timely and with quality with Sun Auto. They are also a member of the BBB. If you need a reliable company to work on your vehicle, and want the work done right the first time, this is the place to go. PROS: Honest and fair pricing. CONS: Nothing more
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