The staff is very unprofessional. We have witnessed staff placing customers on hold in order to finish personal conversations with other staff members. Even when presented with documented evidence of insurance coverage, office refused to resubmit a bill that was denied by Aetna in error. Aetna would have paid the bill had it been submitted, but office chose to send to collections instead. MD failed to acknowledge a significant problem with son's eye, which after seeing a much better doctor it was determined immediate intervention was needed. We made the right decision for our children by leaving this facility for a much more professional and caring MD.