I went here because they were having their grand opening and I got some coupons in the mail. All I needed was a trim so I figured I would be fine. I got in fairly quickly and my haircut was ok. I had asked for a trim and to cut the layers back in my hair as they were growing out. They cut off more than I asked for ( I asked for about 1/2 inch and they cut off about 1 1/2-2 inches), but other than that it was ok.