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Streets of New York - Phoenix, AZ - Reviews page 1 - Judysbook

Streets of New York

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4853 W Thunderbird Ave
Phoenix, AZ 85053
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(602) 843-3898
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Main categories:

Restaurants , Pizza Restaurants

Related categories:

Food & Dining

Reviews

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This franchise decided that on a Mother's day that having two front of house staff, one on his third day is acceptable staffing for a busy period. They had no milk, ther...

Mother's day massacre of service. I wish I could give a lower score. 5/11/2008

This franchise decided that on a Mother's day that having two front of house staff, one on his third day is acceptable staffing for a busy period. They had no milk, there was no coffee, we had to get our own silverware, petition for menu and then go get our sugar ( this is all small stuff but when you realize that's what we pay for it becomes annoying,) Finally get an order in and the order was not matching the description. Their garlic pizza has Alfredo sauce, this one came with tomato which doesn't agree with my wife. So let's ask them to change it. , oops they say we don't have Alfredo sauce either. At this point I was just fed up and asked to see someone. It went badly , seemingly we should know that their pizza when ordered by the slice is always tomato and that the waiter told us otherwise , and that we believed him, is something we should basically accept and eat. The story changed to say we do have the sauce but that it's not available by the slice. No effort made to correct it and by the time she decided to argue with my wife it was a case of I'll pay for the drinks, salad we had and leave. She said ok , then turned round and in front of the other customers basically said , no , why don't you just go, or you can go now. Either way it was about as unprofessional as I've seen. I understand two staff will get stressed trying to handle this but the management put them into that position . They know they don't have staff, they know to order enough milk, ( not like Fry's grocery isn't next door) and they can't make coffee? ) They should know never to berate the customer for requesting an item to match that on the menu. All in all until an under new management sign appears or their franchisee is kicked into shape I'd avoid dining in at this place more

Hostile Servers. Will never be back 5/11/2008

We went in for a quick mother's day lunch. Restaurant was understaffed. My husband likes coffee with his meal and was told the coffee machine was broken. They were also out of milk for our 2 year old. Pros: It wasn't busy on Mother's Day. Cons: Understaffed, Horrible Service. Will never be back. more
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  • Neighborhoods:

    Deer Valley, North Mountain

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