As far as thinking these reviews were written by competitors...your wrong as far as mine is concerned. Our stay with Strawberry dog was bad from the start and after meeting the lady we gave our miniature schnauzer to, I wanted to take him back and run away but unfortunately we could not because our flight was early morning. We do not travel much so this was the very first time we have ever boarded period. WE WILL NEVER DO IT AGAIN, especially with Strawberry Dog. When I made my reservation I spoke to a younger girl who told me I could bring my dog in as early as 5am. I thought that was funny too but it worked out perfect because we had an early flight. We showed up at 6:15am and were greeted in a very rude manner. The lady was smoking outside and as soon as I opened my door she said, ""We don't open until 7am."" So I said, ""Well, the person I talked to said we could be here as early as 5am."" Her response was so rude I was amazed. ""Well, I don't know who told you that!"" Then she acted like she was doing us a favor and said, ""But I will go ahead and take him in, though."" Still very rudely. My thought was...Oh well thank you so much for doing ME a favor when I was told the wrong thing over the phone.
Our whole trip, I was so nervous but my husband kept assuring me he was going to be fine. Then when we picked him up he was covered in his own urine. Gross! At least I hope it was his own. My question is...would they let their own animals sit in their own urine? Probably not, so why did mine? We just picked him up 2 hours ago and I came straight home to bathe him. Health wise he seems fine, but that was absolutely disgusting.
I think it is great that they do rescue work because I am a big advocate myself but if they don't have time to deal with the boarders because of it, then they shouldn't take on that responsibility!
Cons: Dog covered in urine! Employees rude!