Stratos Systems

Let me be upfront about this: I represent ClickAway Computers, with three locations on the "other side of the hill". Stratos Systems has recently joined the ClickAway family and is now under new management and being run as Stratos Systems by ClickAway. I can assure you that everyone at ClickAway aims for 100% customer satisfaction, and our dedication has resulted in us winning the Angie's List Super Service Award, and also being awarded Diamond Certified Status by American Ratings Corporation. We hope that anyone reading these reviews will give Stratos Systems by ClickAway and our certified technicians the opportunity to provide you with outstanding service! Pros: Certified technicians, Apple-authorized repairs, ample parking more

I dealt with Stratos for my ISP and networking issues for about a year or so. Yorgas the owner could not even get my AOL problems taken care of. His techs were equally ignorant. Whenever i called in the mornings, nobody ever answered because the shop was never open on time. He was really bad at returning calls. I tend to agree with the other reviewer that this business may not be on the horizon very long. Being flaky and undependable can be of no help to anyone. That is quiet a problem we have here in this area. We don't need anybody else to be added to that list to flakes. On top of all of this yorgas insisted on being payed the top dollar amount for work that never really got done. Later on we had to get our problems fixed by spending a hellish amount of time on tech support. Thats something Stratos wanted to be payed for but could not provide the skills to get the job done. Being a bunch of dishonest and tardy flakes may not be a problem with some people, but it is a definite problem as far as our business is concerned. Needless to say we are not with stratos anymore. For the people who still are with him, i wish them luck. Unless stratos mends its ways it will end up losing a lot more customers. more

I wish i could say something positve about my experience about stratos but that's gonna be really hard. while the staff and the owner were polite and all that, the job never really got done. I had to call several times and issue several reminders before someone even looked at my computer. Getting them to give me a status update was even more difficult. My data was never recovered even though i was promised all that. Then i still had to pay for 2 hours of labor and for a new hard drive which i found to be way overpriced. My laptop still does not work well after all the repairs they did to it. The only choice that i was given was that i would be charged another hour of labor for any further diagnostics. So as such i chose to stay away. I for one would not reccomend this business to anyone. I went to User friendly computing after that and they got the job done for me at a very reasonable price and in a very fitting timeframe. more

I've worked in the computer industry in this area for the past 16 years and Stratos Systems, and specifically the owner Yorgos Hadzis, has always been there for me and my clients. He delivers quality products at very competitive pricing and always stands behind his work. Not only am I a long-term customer, but I've sent countless clients to Stratos Systems over the years, from large companies and government agencies to individuals with home computers, and not one of them has ever had a problem or complaint about the products or service they received. I always send my most difficult challenges to Stratos and they've consistently found a solid solutions for minimal costs. I've witness Yorgos having to deal with difficult people on several occasions that know absolutely nothing about computers or software and what it takes to put together a stable and dependable system and he has always demonstrated extreme patience in trying to help them understand any issues involved and explain what their options are. He's a very straight-shooter who will always tell you the plain truth and not just tell you something you want to hear just to make a sale. The thing that really makes Stratos Systems stand out is that they find out what your needs are and build a custom, affordable solution that will do everything you need it to do without selling you anything you don't need. In a nutshell, if you want top-of-the-line, first-class computer systems or components for reasonable prices along with excellent support and someone that will always stand behind their work, go to Stratos Systems in Santa Cruz. The only reason why some believe their prices are higher than other places is because they are comparing apples and oranges, and Stratos Systems won't skimp by selling you low-quality parts that are likely to fail and require additional costs and downtime down the road. Pros: Top-quality products at affordable prices with excellent service and support. Cons: None. more

We have used Stratos for many years. They have provided consistently outstanding service and have always been available in an emergency. Although Stratos may not be the cheapest provider in Santa Cruz, in the long run the service and value provided mean that the product received is of the highest quality and has saved me substantial amounts over the years. I cannot imagine my business running efficiently without the value provided by Stratos and particularly by the owner, Yorgos. In addition to provding efficent and invaluable service, I have found Yorgos and his team to be honest and acting to the highest ethical standards. I enthusiastically recommend Stratos to any serious business interest. more

Have been using Stratos for over 10 years and they once again saved us from a very difficult situation. Kudos to Yorgo and Jasson for retrieving lost data that was instremental to our business operation. They are the best in Santa Cruz county as they are always willing to come to our aide and solve our problems. Knowledgeable and affordable. We highly reccomend Stratos for all computer needs. Aptos Cycle Touring Company more

The owner Yorgos is a total scammer. He is a smooth talker, but the product he sold was way overpriced. His labor costs were also abnormally high. His communication skills are non existent. It was pretty evident that his own knowledge of computers was abysmal. His servive techs were nowhere to be found. All in all a really bad experience. This computer shop is best left alone. more