One Star is overstating the quality of the work. Negative One would be better. I took in a simple patch - a sandal where the back strap had frayed. A friend picked it up for me, and when I took it back, he showed me that he had put a new piece of leather (I thought he had just stitched down the old piece). If I had a functioning sewing machine, I could have probably done a better job! When he said it was a patch, I was dumbfounded and said I thought it was a terrible job. He just threw the shoe down on the counter and walked away.