As soon as you walk through the doors at this place, you are greeted by the friendly staff. They're always willing to help you out but won't stalk you as you shop :) They've been willing to answer any questions I have come up with regarding my projects and I've found that their prices (especially on some of their tools) are extremely competitive...in many cases the same or cheaper than some of the discount internet retailers. I can't say enough about this hardware store. It's the first place I head whenever I'm starting up another DIY project.
Pros: Helpful Staff, Good Project Advice, Great Pricing
Cons: None that I can think of