I took my Nissan 350Z in for a rock chip to be fixed. I had the car six days, suffered the rock chip when I took it out on the sixth day. It's my project. I've also been sick this whole week, so today (sixth day) was my first real chance to take it out the garage. Suffering a rock chip from an 18 wheeler sucked, but then, that would have been better if I had simply left it chipped. They charged me 38 bucks for the service, but I noticed my whole right side of my windshield had scratches in it. Some were very deep, (done by razor blade). For some reason, the man who did the service stated he was ""not working in that area"". The rock chip was on the right side, so he had to have worked in this area. Later, he said ""I washed the winshield off with a rag and cleaner."" When the manager was questioned, she stated that there was ""No way the damage was done by her staff."" She stated she was ""outside the whole time."" Funny. I stayed out there ten minutes with the worker, talking about the 350, how much I got it for, how it was...yada yada, before heading across the street to get something to eat. Never met her, or saw her out there that whole time. Then, the worker states ""It took a long time to do that. Maybe kids, or a wife...."" to my brother who was there. Then, the MANAGER states, ""He's too immature to have a wife."" This very much offended me because I recently divorced my ex wife, and am just now recovering from financial hardship she caused me. The 350 is my first step in the right direction. THEY screwed it up. In the end, they gave me some jeweler's powder to fix the scratches up that they claim to have not caused. It worked a little, best on the shallow scratches, which are gone. Those deep ones, are still there...and are always a reminder....that yes, there are people in the world who do not care at all about their customers. Funny, when I showed them the scratch damage, my car still had the 30 day tags in it. Go to Able Glass.
Pros: They at least....seemed like they were working....and the chip...is sort of fixed.
Cons: Fixed chip....at the expense of the right hand side of your windshield being scratched like a cd you find under your seat.