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State Farm - Minneapolis, MN - Reviews page 1 - Judysbook

State Farm

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3259 Johnson Street Ne
Minneapolis, MN 55418
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(612) 781-3454
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State Farm - Minneapolis, MN
State Farm - Minneapolis, MN
State Farm - Minneapolis, MN
State Farm - Minneapolis, MN
State Farm - Minneapolis, MN
State Farm - Minneapolis, MN
State Farm - Minneapolis, MN

Reviews

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( 4 )

Best

I moved to the area recently and needed to find a local agent. My friend suggested John Arens Agency. I stopped in and the girls in the office and John were very helpful and kno...

Worst

I would rather pay higher rates than deal with this office ever again. Not only did it take forever for them to get back to me on my quote the ladies I spoke with were very rude! ...

Editorial review from Citysearch 5/26/2013

I had a great experience when I met with John Arens the other day to review my policies. My friend referred me to him and he answered all of my insurance questions. I met his staff and they were also very pleasant. I am very happy to have found such a great office that provides such wonderful face to face service. more

Editorial review from Citysearch 5/23/2013

John Arens is very patient when trying to understand insurance values and premiums. I had no knowledge of insurance but after meeting and having a one on one meeting with John I have a better understanding how insurance works. Thanks Arens agency for all your GREAT! help and GREAT! buisness. more

GREAT EXPERIENCE 5/22/2013

I moved to the area recently and needed to find a local agent. My friend suggested John Arens Agency. I stopped in and the girls in the office and John were very helpful and knowledgeable about what what I needed and how to explain my insurance in a way that I could undrstand it. Thank you Arens agency for your patience and professionalism that I have experienced with a insurance agency. I will definitely spread the word about my experience. Thanks again. more

Editorial review from Citysearch 3/13/2013

My Wife and I had an excellent experience working with Kim at John Arens' office. She was quick, helpful and reviewed each of our policies in great detail with us. I would recommend this State Farm office to anyone who is looking for stellar, personal experience. We are very pleased with the competitive rates and their diligence to help save us money. Fantastic experience all around! more

Saving money is not as important as CUSTOMER SERVICE!!! 2/20/2013

I would rather pay higher rates than deal with this office ever again. Not only did it take forever for them to get back to me on my quote the ladies I spoke with were very rude! I could hardly understand becky, and asked to talk to someone else, when i was transferred the lady that I spoke with Kim was short with me and made me feel like an idiot when I tried to ask questions. more

Editorial review from Citysearch 2/20/2013

I would rather pay higher rates than deal with this office ever again. Not only did it take forever for them to get back to me on my quote the ladies I spoke with were very rude! I could hardly understand becky, and asked to talk to someone else, when i was transferred the lady that I spoke with Kim was short with me and made me feel like an idiot when I tried to ask questions. more

Temperamental issues... 8/3/2012

Bad experience with temper issue over canceling insurance plan. I came in hoping to cancel it asap but was insulted and made rude remarks stating I was "smart enough" and how "I didn't know what I was doing". Not a professional way to talk to a clients over a simple and personal financial decision. Voice tone and gestures could easily be shown in how rude the Agent was. more

Switched and saved!!! 5/17/2012

I recently switched to State Farm, and not only did they save me a ton of money on my premiums, they helped make the switch, easy and painless on me :-)\r \r I will be spreading the good word on State Farm and John's office to all my friends! more

Very happy with the service I have recieved!! 4/24/2012

My husband and I have several policies with John's office. Anytime I call with a question or concern the ladies in the office are ALWAYS quick to help answer all my questions.\r We recently had some issues with a few of our policies and Brenna was quick to help with all my concerns and helped get everything straightened out. \r We have met with John on several occasions and he goes over all our policies and advises on coverage we need and the not so needed coverages.\r I recommend State Farm and John's office to anyone looking for that personable touch! more

Wow. Went from OK to Horrible! 4/5/2012

I have been a State Farm customer for over 17 years and switched to John's office because my original agent was over 25 miles away, John's office was just down the street. State farm has thousands of agents, the reason we pick one is to have an advocate, not just someone who signs you up and just collects his/her commission. I thought the staff was a little rude, slightly unprofessional, but John seemed to have his act together so I figured I would deal with him and wound up transferring my home owners and automotive insurance, and added my girlfriend’s car to my policies. My girlfriend had an accident last year, and while the main office handled the claim ok, there were some problems. John's office did not follow up to see if there were issues, we had to handle them ourselves. So much for doing little more than just collecting the commissions John. The tipping point for me is -last year someone broke one of my car windows. I did not have glass coverage and had to pay the money out of pocket. So I called John's office and got quotes. I decided against insuring both cars, but requested glass coverage for my car. This took three phone calls to his office. Sure enough the next month my monthly payment went up. I thought State Farm had me covered. When I decided to review my expenses this year, and was shopping other insurance companies, I reviewed the policies and found I did not have glass coverage! I scheduled a meeting, took time off work. And met with John. Talking to John about this first he verified I did not have the glass coverage and then he offered to get me a quote. I was more concerned about that I thought I was already paying for the glass coverage, I wanted to know what was going on with my policy, if I wasn’t paying for glass, what was I paying for? Asking John to verify what I had been paying, when the rates went up and he told me that rates going up after I requested additional coverage was ‘a coincidence’ and condescendingly said ‘Price of bread, milk, rent goes up all the time’ like I am clueless about living in America! Also, said it was lucky my car windows didn’t get broken and then I’d have to deal with that.. Gee thanks! I know I was paying 32 a month when I bought the policy, am paying 40 a month now. 8 bucks a month is not a lot on its own, but that’s almost 100 a year, and when I get my six month renewals I check the increase, so I am an informed consumer. I guess my major malfunction was that I did not verify I had the glass coverage in my policy after John’s office told me I had it, and after I was paying more each month.. With John refusing to do more than say I did not have the coverage, and what a coincidence it was, but would not look into what caused the ‘coincidence’ he then suggested I find another agent (which I will be glad to do) I guess I am glad that there are some satisfied State Farm customers using John's office. State Farm does have low priced insurance. Altho I know a couple of people who switched FROM John to another State Farm agent and saved hundreds! If you know a State Farm agent who does more than just collect the commission let me know, I am looking for a new agent, ASAP! more

Best Office in MPLS 3/15/2012

Getting a quote from this office is so fast and easy. Most insurance companies waste a third of your day on the phone. The gals in this office know their stuff! State Farm has the best rates compared to any insurance company my wife and I quoted. more

I am pleased with this office 4/18/2011

We recently switched to this office from Progressive, and we saved a bunch of money!!!\r \r We are very pleased with the service we have recieved here. more

Not a pleasant experience. 12/17/2010

To be honest, after reading these reviews I don't know how it's possible I went to the same insurance agent that the other reviewers went to. I was treated poorly by an unprofessional and disorganized agency. After being bounced around to three different people, I was told that I would need to pay more than initially quoted unless I enrolled in renter's insurance I already had through my bank. I decided not to do business with them after that, and two weeks later I am still waiting to have my payment returned to me. Brenna has been rude and unresponsive to inquiries. I guess their commitment to customer service only goes so far. CONS: Disrespectful, disorganized and unprofessional...I wish I had been treated better. more

The BEST insurance agency in ALL of Minneapolis 1/6/2010

This is the BEST insurance agent and agency in the state, we have used other agents and we can't say enough wonderful things about this agent and his competent employees!! His insurance office assistant Brenna has been invaluable to us in our personal insurance as well as our business!! SHE is very GOOD at her job and is fantastic and well trained to deal with all aspects of insurance!! John Arens is the best agent in the state!! Pros: Agent truly cares about his customers!! Cons: Can't think of any with this agency!! more

An agent who cares 11/11/2009

It is rare to find a professional in the insurance industry who takes the time to listen to your needs, and answer your questions in a way that the average person can really understand. Insurance is one those things that we all have to have, but don't really understand...until someone takes the time to patiently explain coverages and options. John is dedicated to his profession, and is willing to go the extra mile, which I find to be out of the ordinary today. I am thankful that I was able to find an agent like him-he will always be my agent! Pros: Takes time to listen to your needs more

Excellent Agent!!! 8/5/2009

I can't say enough good things about the John Arens and his staff! I always feel well taken care of, and have never had a problem over the past ten years. I have met with John on several occasions as my life has changed so have my insurance needs, and John always takes the time to help me. If I ever have any questions regarding my insurance I know I can call and John happily answers the question for me. Not to mention he is the only agent I have had that gives his clients his personal cell phone number! Pros: Great Customer Service more
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Owner Message

  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Editorial

  • Nationwide company provides insurance coverage for automobiles, homes, renters, business, health, disability and life.

  • 1/11/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
  • Neighborhoods:

    Northeast, Water Park

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