We used Stanley Steamer services to clean our tile & grout in our kitchen this June of 08 and had a horrifying experience with them. First off when the come to your home they pitch you a hard nose sells pitch to try and get you to use their services that day. Long story short, they completely destroyed all of out baseboards that touch our tile. They had a ton of water on our floor for about 50 minutes and that water made our boards split and deform. Further our grout in a few places has also cracked. We currently are in the process of filing a small claims against them as they say there is no way they could have done all the damage. They are out for themselves, do not use this company for any type of services. You are a fool if you use them for anything.