I purchased a Groupon for myself and my son over 6 months ago for a Stamm Dental: New patient exam, full set of x-rays, cleaning and free whitening for life for $75.00 a piece. I called to make an appointment and the earliest they could see me was June 11th. It wasn't until closer to the date that I realized it was the day after my anniversary and my husband informed me that he had planned an overnight trip. So, I called to reschedule. The earliest they could do is today, Sept. 21st (after the date of the groupon expired Sept. 7th). They said they would still honor my groupon. Well, when I called today to confirm our appointment, I was told that I would have to have a second appointment for my cleaning and I was looking at a couple months out for that. I was pretty pissed. She then told me that they did me a favor by rescheduling and that because the Groupon is expired they won't refund my money. Now I'm out a cleaning and $150. I'm not going to take my 3 year old son to a group that has no regard for my location (Georgetown, CO - over an hour away) and isn't willing to work with me on my schedule. I asked to speak to a manager or owner and I was given the run around. Dr. Stamm isn't in today. Dr. Kye is with patients. There is no office manager. If this were something else like a peticure or massage...no big deal, but I needed to get my teeth cleaned when I bought this groupon. I can't wait 2 more months. I strongly believe that I have received a bad deal and I plan to make this known to all the people I know and more. I don't know what to do...I'm being told that because I rescheduled and it's after the groupon expiration date (even though they were going to honor the work) that I can't get my money back. What a SCAM!!
more