In the last year or so, Stacks in RWC took an abrupt dive in service and quality. With breakfast, the little things matter: your pancakes being delivered without syrup, having to hunt down cream for your coffee yourself, and so on. The old Stacks always got the details right and when something went wrong, it was promptly and cheerfully corrected.
The last time we visited Stacks RWC the meal was a mess. All the familiar faces (host, cashier, waiters) were gone. We were later told that a management change had taken place.