I have had many dealings with Spring Cypress RV because they are close to home, but never again.
One year ago I took my camper in to have a new lift put on and a brake wire that had a short repaired. the wire had been hit by a staple during manufacture. I selected a lift and showed Willy, the service manager, the wire with the staple in it. TWO WEEK later, my camper was ready. When I went to pay the lift was twice as much as the agreed to price and the wire was not repaired. Instead, they replaced all of the external light bulbs. Not to mention they left all of the internal lights on and depleted my batteries.
Long story short, I had to buy a new battery as I was on my way out of town for a camping trip and I spilt the higher cost on the lift. Bottom-line, Willy is a a disorganized crook. I spoke with the owner Shane Rice, who as going to talk with Willy, vowing I would never darken their door again. I never heard from Shane again though he insisted it was a fluke
August 2010 I need to replace the fenders on my camper due to blowouts and figured it was a good time to order a couple of other part I needed. Their close and convenient, so I figured I'd give them a try. I mean how hard can it be to order parts.
After three weeks Willy finally stopped messing with aftermarket vendors and went to the manuf. who had the fenders in stock. Imagine that. He forgot to ask about the other pieces. Imagine that. He told me the fenders were going to cost $400 each.
After 6 weeks of not hearing from him I called to find out the status of finding the other parts. A song & dance about how he got me mixed up with someone else later, he told me he was back on the case.
Two weeks later, I found the phone number to the manufacturer and ordered the fenders myself. The other parts however were out of stock and not going to be produced anymore. Including shipping, the fenders cost $250 each. Yes, $150 a piece less than Willy quoted.
These people are very disorganized and have no clue what customer service. I have no problem paying for a product, not even a little higher price if I am going to get the service that goes with it. But this place is ridiculous. Knowing the number of friends and neighbors in the area that will NOT do business with them, I'm surprised they are still in business.
I will NEVER darken their door again.