Spencer's TV & Appliance Co

After having spent over $2000 for a new refrigerator, I am thoroughly disgusted by the poor treatment we have received at the Mesa store. We were promised an early after noon delivery but the installer showed us on his 3:30-5:30 delivery time--and he finally showed up at 8;00 pm. We waited all day and part of the night. The front door was taken off the hinger and the 3 refrigerator/freezer doors were also taken off to get this unit into our kitchen. It was not installed properly, the water line for the ice maker wasn't tightened so we had water leaking down the side of the refrigerator and the valve to let water into the ice maker wasn't properly opened, so very little water was flowing into the unit (it has reverse threads--shouldn't the installer have tested for that?) The ice maker didn't work, was replaced and now the second one is not functioning. A new refrigerator door had to be ordered because the original one wasn't aligned properly with the other door. When you need service, you get either a service rep from the installation company if there was a problem with the installation process or a service rep from a hired firm if there are issues not relating to the installation. So we have to schedule 2 different repair people to fix this refrigerator. The best thing our salesman did was show us the extended warranty, which we bought. If this Maytag refrigerator has as many problems down the road as it has had so far, we will need the extended warranty. We have never had a follow up call from our salesman about how the refrigerator is working and if the repairs were made satisfactorily. As soon as the sale is concluded and the commission is paid, you are history in their minds. Buyer beware when going to Spencer's. more

I love to support our locally-grown stores but it is sometimes hard for them to beat the national chains in price. Spencer's TV & Appliance Company will match/beat any competitors price for identical items. They have a great selection of TV's and were very willing to lower the price when we offered to pay cash for our new TV. Just ask, it can't hurt. more

Spencer's is a small appliance store with great service and fantastic prices. They say they will beat competitor's prices, and they absolutely stand behind that. Their selection is smaller than you'll find at the large mass market stores like Lowes or Sears, but they offer the main brands like Maytag and Amana. Their salestaff is friendly and knowledgable, and they really work hard to get you a good deal. The only downside of the store that I can think of is that it's always crowded! If you go in during a sale or on a weekend, be prepared to wait for someone to help you. more

I had the recent misfortune of having my washing machine breaking. I decided to purchase a new appliance instead of trying to get my old relic fixed. At the advice of my sister-in-law, I went to Spencer's as they will beat the competitor's price. Although the selection is not the largest, they have ample stock from which to choose. They are very helpful and offer several same as cash financing plans on approved credit. My transaction was simple and painless and my new washer was delivered and installed the next day. The gentleman who made the delivery was polite and professional. I am very pleased with my entire experience. more