I called a different company to come and clean my carpet where my male rottweiler had urinated on the carpet. Well, they made my carpet smell much worse, actually my whole house smelled really bad. So I called Denise, who works at Spectrum, and she said we can get somebody out there ASAP. They even worked with me because they knew I just spent a large amount of money on the other guy cleaning my carpet. But you know what, they told me if I got my money back they would do the job for what the other person charged me. Let me tell you, they did a great job. Mike was superior and really knows his carpets. Please go to them and ask for Denise. Tell her I recommended you. They do a fabulous job. You will be pleases, I guarantee.