I came here for a mani, pedi, and a back massage. Someone had given me a gift card for the mani and pedi including tips. Things were fine until it was time to pay. I showed them my gift card and told them I'd pay for the massage separately. They charged my credit card $10 less than what they were supposed to charge me because they said that I have a $10 balance on my gift card. Then later on they told me that I owe them $10 because they forgot the tip was on the gift card. The person behind the counter just came to me with a charge slip for credit card for a new amount ($10 plus whatever they had charged me before). She just said that she adjusted the amount charged without showing me any paperwork. And when I asked if she double charged me, she just rudely said no and that she just adjusted the amount without showing me any proof. So after this fiasco, the girl who was helping me with the manicure and pedicure told me that someone else will be giving me my massage AFTER I had already tipped her. Then after my massage (by another person), the girl behind the counter came up to me and basically told me I need to tip this other girl. When I told her I had intended for the tip to be included in the amount I had already paid, she told me that the girl who had helped me previously doesn't work there usually and she left already and I was forced to tip this other girl. It was a completely horrible experience. On top of that, I later realized that I chipped the paint on my nails by going into my wallet to get money for this extra tip!!! Completely annoying. With so many nail salons in the area, there's no way I would ever go back to this place again!
Cons: Impersonal, ripoff