Spa Sydell

Used Spa Sydell gift certificate for the first time while visiting friends/family in GA. I had a facial, mani & pedi done. All I can say was WOW! The facial was especially good! My skin look sooooo good. I think it took some years off (at least I like to think it did). I forget the woman's name but she had a thick accent. I definitely plan to go see her again for a facial when in town. The mani & pedi were also very good. The woman who did them was very pleasant. The overall experience was relaxing and enjoyable. BTW loved the products they use. I will definitely order them online so I can relive the experience. I definitely recommend them. Don't know which location others have a problem with but I went to the Buckhead location. more

I recently got the best pedicure ever by Lexi at Spa Sydell in Midtown. She had a few tricks up her sleeve that I had not experienced before. And she was very concerned about my toes drying properly before she sent me on my merry way which I loved! My office is in Midtown and I made it there and back easily within my lunch hour. more

This was my fourth visit to this spa and let me tell you the experience just keeps getting better and better !!! I fly up to atlanta just to go to this spa ,it has the best massage therapists i have ever had ( and i've had quite a few !) The prices are fantastic , so worth every penny !!!! Now with the botox on site i come out feeling relaxed, rejuvenated and looking younger than ever !!!! i highly recommend the whole package when visiting the best spa on the EAST COAST !!!!!! more

Great Choice -- Nothing to worry about! This was my third visit to this location. My spa experience was fantastic. Loved, Loved, Loved it! OUTSTANDING Great Service, Great Price, Nice spa for a real spa experience.... so very worth it. . And I ran into Nancy Grace! OMG, apparently she and her mom are regulars there. She is the nicest lady and she loves this spa! I am sold and now they are doing Botox, I heard Nancy Grace say that she was going to book her appointment there.... They have a Doctor on staff now. I must say I was impressed. I loved parking my car at the valet, complementary to all Spa Sydell customers. nice touch. more

I just called to book an appointment and I am dreading my massage. The woman said I would have to park all the way over at the St. Regis and valet and that I would have to bring cash for a tip. What kind of hell hole is this? Then, I read the reviews. I got a gift certificate to here but I'm going to call and cancel my appt. and go pay full price somewhere else. YUCK! more

In college (8 years ago) I lived across from a Spa Sydell and went for massages every other week. I never thought they were amazing per say, but they were very close. I decided to start getting my Brazilian wax done there, and the wax they use is so soft- it hurts SO BAD!!! I stopped going to Spa Sydell because I realized that I never left there happy, and spa services are supposed to relax your mind and body. I always left upset about something. Their front desk staff (at every location I've been to) act like they can't be bothered with customers. Fast forward to today... I just called to make an appointment at Spa Sydell in Roswell, and the operator informed me that they no longer accept American Express, and you now have to leave a cash tip! If Spa Sydell can raise their prices and open spas all over the Atlanta area, I think that they can afford to pay credit card fees. I'm disgusted and will never think to call them again. GO TO ONE OF ATLANTA'S FABULOUS BOUTIQUE SPAS! Pros: Good products Cons: Very commercial feeling, awful payment policies more

I had my weddig in Jan, and got my MANICURE at Sydell Spa Buckhead on my wedding day. With a spa that level, we would expect decent and professional service, but we were WRONG! The manicure was horrible, not only did the lady (Kiki) mis-use the cuticle treatment resulting in chemical peeling of my fingers and hands, but also the nail polish was done so poorly it started forming "bubbles" within an hour of the manicure. It was my biggest day--my wedding day and my hands were ruined by Sydell spa. I took photos of them. I emailed them twice to complain, but did not get a response. They charged $30 for a basic manicure! If you don't want your hands (or any part of your body) ruined, you need to rethink about going there. I have photos of the chemically damaged hands if anyone wants them. Pros: NONE Cons: Don't say that I didn't warn everyone! GO TO OTHER SPAS more

I booked a couples massage for by boyfriends 29th birthday and of course chose Spa Sydell b/c of my previous experiance at the one in Alpharetta (5 stars). When we arrived I confirmed w/ the desk that the massage was under "Couples massage " to ensure that we would be together. The desk said yes. After waiting 20 min My tech came out and when I asked about my boyfriends' she said we were not booked together. She took us back (without stopping by the locker room to get a robe etc) to our rooms fully clothed --then again we waited. After 10 min. the manager came in and said even though I had requested 2 women I would have to have a man b/c they messed up. Not what I expected and it made me a little uncomfortable. I agreed rather than wait again for a women to become available. Then after the massage started the manager knocked on the door (interupting the massage again) to give us some lotion that smells good but isnt all that moisturizing. I was very thankful this location made attempts to make our stay enjoyable I was just disappointed in the service and the location. Alpharetta was just wonderful and I will definently be going there next time. As for the massages they were great and I ended up getting semi comfortable w/ the male doing my massage. Pros: massage Cons: this location more

I am an event planner for a local company and was responsible to entertain spouses for a day while 'the guys' were in a meeting. I opted to take them to the Buckhead Spa Sydell for services and lunch. Susie Erath was our point of contact at the spa . She was responsible for helping us plan and organize our event. It was SO easy...I explained what we were looking for over the phone, we wanted to offer a few options to pick from, have lunch together and to go. We had a contract in place the next day...all I had to do was send the names and chosen services to Susie and we were all set. Everything was perfectly organized and ready the day of our visit and lunch was wonderful! We got in and out seamlessly and everyone was overly relaxed and fed by the time we left! Pros: Ease of planning more

My husband & i went here for a couple's massage and it was the best Valentine's gift ever! it was extremely relaxing and we will definately go back. The staff was extremely courteous and we were both happy even though we requested two completely different things--I wanted a relaxing massage & he needed to destress his muscles. We have never slept better! Pros: Massages, Service more

Regarding In Spa: The information surrounding the buyout of Spa Sydell is false. The company remains a privately owned, family business as it has for the previous 26 years. All gift certificates purchased under the Sydell name will be honored within one calendar year of their purchase date. Spa Sydell remains the premier day spa of Atlanta. Regarding gift certificates: All Spa Sydell gift certificates have a documented expiration date of one calendar year from the purchase date. After expiration, a surcharge of 20% can be paid to reactivate the certificate for the full amount. For any remaining questions, please call 404.255.7727 or visit our website more

Great customer service....however the price is kind of high. Good for his and her date experience.... Pros: Great service Cons: Price is high more

I was looking forward to FINALLY using 3 old spa gift certificates that I had received as gifts for my upcoming 30th birthday, but was informed that I could not redeem them because they are over 2 years old. That's over $400 of my friends' and families' hard earned money that they flat out STOLE. I am a VERY busy person and unfortunately haven't had time to take off a whole day to spend at the spa until now. I looked forward to a nice relaxing day at the spa for my 30th, but now I have to inform my friends and family that all their generosity went to waste. Money is money... these gift certificates should not expire. I realize prices may have changed, but I was more than willing to pay the difference. I will certainly be telling all of my friends and family to never buy me another gift certificate from this corrupt company again, and I warn everyone to avoid this unprofessional business like the plague! They aren't even that great of a spa to begin with. Pros: None Cons: They steal people's hard earned money more

I HAVE BEEN GOING TO SPA SYDELL FOR THE LAST 10 YEARS. I DON'T KNOW IF IN THE PROCESS OF GROWING THE BUSINESS THEY FORGOT TO INCLUDE CUSTOMER SERVICES. I WILL NOT BE RETURNING BACK TO THIS DAY SPA. ALL YOUR SERVICES ARE RUSHED THEY PUSH YOU IN AND PUSH YOU OUT. DAY SPAS SHOULD BE RELAXING IN THIS CASE YOUR JUST A NUMBER. THE LAST SIX TIMES I HAVE BEEN TO SPA SYDELL AT THE BUCKHEAD AND MIDTOWN LOCTION THE STEAM ROOMS ARE NEVER WORKING. THEY SHOULD MAKE CUSTOMERS AWARE OF THIS WHEN MAKING APPOINTMENTS. WHEN YOU WALK OUTSIDE THE SPA THE THERAPIST ARE SITTING OUTSIDE SMOKING LIKE THEY ARE IN A BACK ALLY SOMEWHERE. CUSTOMER SERVICES RATING THEY GET A NEGATIVE 99. THE CUSTOMER SERVICES IS REALLY BADD. THEY ARE TO MANY DAY SPAS IN ATLANTA THAT PROVIDE A RELAXING ATOMOSPHERE. THEY ARE ALWAYS OVERBOOKED AND FOR THE PRICES THAT YOU PAY YOU CAN GET BETTER TREATMENT ELSEWHERE. STAY AWAY FROM THIS DRIVE THRU SPA UNLESS YOU ARE IN A HURRY TO GET SERVICES Pros: MANY LOCATIONS Cons: EVERYTHING more

Let's see, where do I began. First of all when we (me and my significant other) entered the spa, we were ignored by a group of ladies for about 10 minutes. They were training new employees and making a lot of noise (I hope that poor customer service was not a part of it). Finally we were assisted. (the upstairs was very tranquil yet modern, and we quickly forgot about the rude staff downstairs) Let's move forward to the massage; we got a couple's massage. I had a man, while he had a lady. During the entire massage, I could hear my masseur breathing heavily (from exhaustion/ not physically fit?), and at one point, he thought it would be a good idea to remove his shirt/ uniform. I didn't mind it, when he asked, but unfortunately his forearms were sweating and were clammy and cold against my back - DISGUSTING! I could not relax between the loud breathing and the cold, sweaty arms. The entire experience was ruined, and as you can guess, we will never return to Spa Sydell, again. Pros: ambiance Cons: staff more

If you want to get ripped off visit any Spa Sydell location. BEWARE if you have a gift certificate and don't use it when it is convienent for them they will flat out STEAL your money. They are crooks and should be ashamed to call themselves a Spa because they do exactly the opposite of helping you relax. The little lady who stared this company back in the day should be embarresed for what they have done to her name and reputation. This is one company who is only in it for the money and not the customer. Pros: NONE!!!!!!!!!!!!!!!! Cons: EVERYTHING! DONT WASTE YOUR TIME AND MONEY more

Ok, sad to say, this was my first massage! But, it will not be my last! I could not have asked for a better experience. Antwaun is the most professional massage therapist. He explained everything that he was going to do and asked where I was feeling the most tense. He even advised me on what to do after my message to release tension. The location was very warm and welcoming. My hats goes off to the Buckhead Spa Sydell! I will refer all family and friends to this location. Thank you, Shona Pros: Wonderful staff and knowledgeable more

No Honor and No class. They treat customers like dirt. I have had very poor experiences at various Spa Sydell locations. Their Corporate customer service is the worst of all. Several others have had similar complaints, including not honoring gift certificates. Just a terrible company. Pros: None Cons: Horrible Company more

I was not at all pleased with the service I received at Spa Sydell. The staff was friendly however, their services were not worth the amount they cost. The massage room was cold, their robes are made out of industrial grade fabric and they were not heated. The pedicure definetly did not meet my expectations; I had polish on my toes, my heel was still rough... it was a sloppy job... and I got the "signature pedicure". I also had a body wrap and facial which was also a waste of money. I will never return to Spa Sydell; I guess I just had too high of an expectation. more

I often visit Spa Sydell for their airbrush tanning services and could not be more pleased with the results. Over the past few years, I have become quite an expert on airbrush tanning as I rarely go without them in the summer and I venture to say that this is the most natural and beautiful tan available. More specifically, Tonya, the director of the entire airbrush tanning department is very talented and exceptionally trustworthy in meeting your expectations for desired darkness. My advice is to request her. Infact, I have been known to drive a full hour and a half (there and back from my parents home in Toccoa) for one of her tans. I have been in numerous weddings this summer, and I only trust Tonya and Spa Sydell to help me look my best for such an important occasion. Furthermore, my tan generally lasts 7 to 10 days and sometimes even longer if I moisturize daily. more