On September 8, 2009, at approximately 10:00 a.m. I took my 2006 Chrysler 300C to South Point Chrysler's Service Department, gave them information detailing problem of rattle underneath the car, handed the service-drive representative key to car, and took their courtesy vehicle back to my home. Around 2 p.m. the representative called and asked if I had driven my car home. I said no, and he told me they would continue to look for it. I hadn't heard by 4 p.m. so called and was told they would file a stolen vehicle report with Austin Police Department. Through this whole experience the Service Department and the dealership General Manager had no concept of public relations--were totally unsympathetic and did absolutely nothing to assist us during this difficult experience. They had us contact Enterprise Car Rental, who provided an inferior vehicle. Two days later a Traveler's Insurance Company Claims Representative called and informed me that the ""dealership is no longer involved. Traveler's handles everything from here."" After quite a few frustrating questions, the Claims Representative denied responsibility and stated ""That's the risk you take when you turn your car over to someone."" After 5 weeks of unreturned calls, reports of information I sent but they said they didn't receive, and contradictory information we did receive a check from Traveler's for $20,004.30. This is a minimum amount for that make and model and did not take into consideration several ""pluses"" such as one-owner and using synthetic oil and Plus gasoline consistently to get better gas mileage. On October , I was told that ""a new claim has to be filed for the contents."" I have documented record for items totaling $2,513.27. My husband talked to South Point's General Manager and was told that I had signed a disclaimer when I turned the auto over to them. This disclaimer states they are not responsible for ""... theft, or any other cause beyond our control."" Leaving the key in the ignition, in the unlocked, unattended car on their service drive is not beyond their control. We contacted an attorney, who sent a letter dated November 13, 2009, to South Point Chrysler Dealership suggesting that they visit to resolve this matter short of a lawsuit. They did not respond and a Petition was filed on January 20, 2010. On February 19 we were advised that South Point hired an attorney who filed an Answer on March 3. On April 1 we gave our attorney permission to send a letter stating that we would accept settlement of value of articles stolen plus attorney's fees. Nine months after vehicle was stolen we finally received check for contents.
Cons: Had to consult attorney to get settlement for stolen vehicle
more