I had to have my vacuum repaired recently. My dog chewed the cord and had to replace the cord. I called Southern Vacuum prior, and asked how much a cord replacement would cost with my specific vacuum; nothing fancy, just a Eureka. I said I was shopping around trying to find the cheapest. They said it would cost no more than $30 to $40 and that included the labor. My boyfriend took the vacuum in, explained that the vacuum needed a new cord and the man then said if it would exceed $60 they would call. We went to pick it up today, and the bill came to $65!! Double what they said!! The cord cost $20 and labor cost $40!!!!! WHAT?! Plust $5 in tax! I didn't even know they could tax labor!! Absolute rip off. The vacuum only cost $100. I might as well have bought a new vacuum! Save your money and don't go to Southern Vacuum!