It's sad because I believe this an educated group of doctors, however the office staff is beyond incompetent. I was a patient a few years ago and although I received good care, the office staff at that time was very disorganized and showed no concern for your time or well being. I had to wait at every appointment and then the doctor was rushed when I did see him. Yesterday I called at 9:45 to try to get an emergency appointment to see Dr O'Hara and was told they would see if they could get me in today. By 1:30 after not hearing back, I called and explained if there was a chance I could get in today I was willing to wait but I REALLY needed to see someone today. If they couldn't get me in please just let me know and I would try to find another doctor. Again the girl said she would catch Dr O'Hara between patients and ask for him to schedule more time and she would get back to me. By 4:30 I was in so much pain and figured there was no way I would be seeing him today. Because of the late hour I went to Urgent Care, where I was well taken care of. I fully expected to have a missed call from South Bay Ortho saying they were sorry but couldn't get me in today, but would squeeze me in tomorrow. Again they disappointed! Giving them another chance to call this morning I waited until lunch time to call and speak with the office manager who informed me they had ""tried"" to catch him between patients but couldn't. How does an office run when the office doesn't communicate with the doctors or the nurses? When I asked her that question she said he doesn't have a nurse, then informed me Dr O'Hara is booked two weeks out and they were trying to see if he could squeeze in some extra time on Friday. I informed her that when I spoke to both girls the day before I told them it was important I see a doctor that day. All she said was ""Sorry, I'll have to speak with them"". I don't care how good a doctor is, if the staff is this horrible, it's not worth it. They treat you like they have enough business they don't need yours! There are to many good doctors around to put up with a staff that inconsiderate. Don't waste your time, they surely don't value it.