I want to give credit where credit is DUE! Three deer hit the driver's side door causing near $2000. damage to my '99 Toyota Camry. I was very pleased with the repair job, but I did have one significant complaint, the length of time my car was in repair. However, after submitting an evaluation, with that complaint reported, one of the co-owners called me personally and apologized for the delay and did not attempt to make any excuses. He did tell me if I had any more problems to ask for him. I did, I took my car back and did ask for him, my additional problem was fixed promptly with monetary adjustment. I am now a very pleased customer of Sorrells Body Shop. They have made up for the extended wait with the apology and the follow through. I value management I can trust.