I ate at Soho for the first time two nights ago and found myself rather disappointed. The service was inconsistent -- we had three different waiters, none of whom ever waited long enough to hear if someone else at the table wanted something additional, and so we were waiting for waiters most of our meal. We also ended up having to go GET a waiter when we were ready to have the check after waiting an unreasonable amount of time for at least one of the three to return. The restaurant was neither full nor particularly busy, so the lack of service was inexplicable. When any of the waiters -were- at the table, they were friendly and courteous, but their attentiveness was an issue.
The preceding was at least forgivable -- the worst part was that I had a baby roach in my water glass. When I alerted one of our three waiters, he appeared at first skeptical and then unconcerned. I didn't even get so much as an ""I'm so sorry."" He just said, ""Well, we don't want -that-!"" and only brought me a fresh glass, with no apology before or after. I expected that some further effort would be made to make up for this -- I might not be totally surprised by a roach in my water glass at a fast food chain, but I was shocked to find one in a glass at what is supposed to be a higher end restaurant.
I did not ask to speak to a manager while I was there, simply because I was stunned by the poor reaction to this problem, and I honestly felt that I should not have HAD to ask for reparations to made; they should have been made automatically, without me needing to make a scene or show of complaining on the spot.
Neither I nor my friends, who were previously fans of Soho, will likely be soon to return if at all. My experience has left a bad and buggy taste in my mouth.
Furthermore, when I sent a message near identical to my review above to the restaurant concerning my experience, I got a lukewarm response from the manager, saying he would ""make up hopefully on [my] next visit.""
Pros: nice food, inexpensive wine, friendly/courteous staff
Cons: roach in water glass?