The younger staff and this shop were very nice and understanding, they knew what they were doing. As for the adults in the shop they were rude, inconsiderate, and argumentative. I rented skis from this shop and the adult staff was rude. My girlfriend wanted to rent a helmet from them and the employee laughed at her for trying to be safe. They also gave her the wrong sized boot, did not even measure her foot just gave a boot size from her shoe size. The next day when we tried to exchanged them a older female employee was rude in getting her a different size. An older gentleman tried to argue with her that the boot was to big. I have been skiing all of my life and been to many ski shops across this country and this shop by far is the worst establishment that I have ever been to. I would not recommend anyone renting from this place due to for customer service and a lack of knowledge.