these guys are great! my dog swallowed something, and i was worried there might be blockage, etc. so i wanted to get him some help immediately. i really couldn't afford the expensive emergency vets so i wanted to find a local one. i initially went to the Value Vet down the road, and they told me to go here and i'm glad i did! i came in, and the receptionist told me the earliest appointment was two mornings away. i explained my situation, hoping for some advice on how to aide my little guy, and she went to speak with the vet (Dr. Call). when she came back, she offered to keep neko overnight, and that if dr. call could fit him in at any time, he would. i agreed, and was told they would keep me updated. only about four hours later i received a phone call saying that neko had been given an x-ray and some pain meds (along with some to take home) and that he was ready to go! i was amazed that dr. call had been able to fit him in. the bill was less than $200 for everything, and they are very understanding with payments. they seem to really care about the animals there, and i know who my vet is going to be! ignore the other bad reviews for sure, everyone i met in the lobby were raving about their services. they're so great!