We purchased a couch, chair, ottoman, and leather recliner chair from Smulekoffs around 2002. The furniture was supposedly of high quality and we paid thousands in full retail. When the couch was delivered we were not happy with the quality of the material used in the seat and back cushions. Sadly, I didn’t have them take it back with them on the truck. The main complaint was that the front part of the seat cushions offered no support. The couch on the sales room floor had firm cushions, ours did not.
We were happy enough with the furniture design and didn’t want to go through the hassle of returning, but we did request them to replace the fabric filling in the seat bottom cushion with some upholstery foam of good density and quality. This was like arguing with a stump. After several calls and complaints, they finally sent a “service technician” to our house. Sadly, all this person did was to patronizingly demonstrate to us how to fluff the cushions.
Recently the upholstery on the cloth chair has worn through on one of the arms and the mechanism on the recliner has broken. It is no small frustration that the “high quality” purchase from the la-te-da furniture store in Cedar Rapdis didn’t even last us ten years. This has brought back memories of the awful post-delivery customer support and has now inspired this warning to other furniture shoppers out there. BEWARE of Smulekoffs. We will never go back.