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Smith Thompson Security System - Coppell, TX - Reviews page 1 - Judysbook

Smith Thompson Security System

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113 Trailwood Ln
Coppell, TX 75019
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(972) 393-2000
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Reviews

( 13 )
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( 5 )

Best

My house was burglarized while I was out on a trip. The sales and service couldn't have been nicer. Before I knew it I was safe and secure. Pros: Price, service Cons: No...

Worst

STAY AWAY FROM THIS COMPANY ! NOT RECOMMENDED ! I have a bad experience with them. Friend of mine told me about this company, I went ahead called them without too much research...

Bad Experience with Smith Thompson Security 5/30/2012

STAY AWAY FROM THIS COMPANY ! NOT RECOMMENDED ! I have a bad experience with them. Friend of mine told me about this company, I went ahead called them without too much research. What a mistake ! they scheduled me for 9 am to 12 pm installation. My first thought is that the 3 hour window is kind of long, but if they can show up, I am ok. No one showed up or called during this time. I got a call at 12:18 pm from installer telling me he is 40 minutes away. I told him NO. I called the company and tell them if they can install it next day, i will be fine. I get refused by them with bunch of excuses. I am disappointed with this kind of poor customer care. All in all, I feel this company is not customer oriented, it can't offer the decent customer service. I am seriously doubtful about the good reviews from BBB or Angie's list. I want to do business with a company honor their commitment and take care of their customer if it made mistake. more
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