We go there because it is close to our house and we can get some decent plants. Overall the plants look like they have been through the ringer. The big problem I had is when I put something on special order. I had paid to have one of their designers design a plan for us then I couldn't get half the plants on the design. I wouldn't get a call that something came in and I would go down there to find it was put outside to be bought by anyone. When I asked the person in charge of ordering, she offered no apoligizes only that she claimed messages were left, which they were not. It happened every time. Then there we items that they could never get. If they couldn't get it from a larger grower, they weren't willing to help. I ended up going to East Bay Nursery in Berkeley where the staff there were so much more helpful AND knowledgeable. Also, if they didn't have it, they sent me to a small grower who would. I drove to Santa Rosa to get a plant that was on special order with Sloat for almost a year. There was only one person, Dustin, at the main Sloat store that was really helpful and he unfortunately was tranfered to the Marin store. I guess that is where they send all the good people.