I do not know how to put to words how morally bankrupt I think this company is, so I will just post my most recent email to corporate (an email that was ignored).
Dear Mr. Williams
I am writing you as my last hope. I became a client at the Newbury Street location when I was an undergrad at BU many years ago. Initially, I loved it. The staff was warm and friendly and consistent.
Since becoming a client I have purchased laser hair removal on my underarms and bikini twice (the first round didn't work), my full legs, navel, and upper lip. As well as microdermabrasion and a couple vials of lip injections. I recommended services to all my friends and know for a fact that at least four people are clients there because of me. I now deeply regret my endorsement.
A few years ago while receiving a full leg treatment the clinician went over my ankle tattoo, causing 3rd degree burns. I went back the next day and had pictures taken by the manager at the time, Katie, and was given burn cream by one of the nurses. I decided to wait to see how it healed before accepting any compensation because at the time I had a lot of respect for the company and really liked Katie.
After months it was clear it not only didn't heal well but had ruined the tattoo, which was a very meaningful tribute to my sister. By then Katie had left the company and I worked with Cheryl. The whole experience was horrible. She claimed to have none of the photographs taken or any record of the incident. Lucky, the nurse was still there and backed me up. After months and months of unreturned phone calls and email correspondence, Cheryl and I came upon the following deal. I had started removal treatment at the Rockoff Dermatology and Cosmetic Treatment Center in Brighton. They estimated that it would take a minimum of 8-12 treatments at $150 a treatment (I gave a copy of the form to Cheryl). We agreed that for compensation I would receive a vial of juvederm and touch-up laser treatments to the areas I had paid for until the hair was gone.
It has been a legitamit disaster since. I had stopped keeping track of the management changes. Every appointment I make I am told I have no treatments left. I then have to explain the situation. They then claim to have no record. I then forward emails etc. They then find the information and begrudgingly give me my treatment. And repeat.
The last time I had an appointment was told that despite the emails and a hand written note from Cheryl that is in my file, they will not honor the agreement because it didn't come from corporate. To say I am angry is an understatement. I have done my research, I know the company has faced numerous lawsuits for burns, last year for one that they paid $180,000 to fix. I never asked for compensation for the time I have had to take to fix this, or to cover the annoyance of constantly having to re-explain myself like I am some sort of scam artist, or the emotional distress of removing a tattoo dedicated to someone I love. I only asked for what I had to pay out of pocket.
Can you please help my. I spoke with previous sleek employees and they said you cared and you are my last hope. I do not want to have to fight for myself anymore. I just want to finish up treatments without hassle and never step foot in that office again.
PS. I cant even count how many treatments I have had and I STILL HAVE HAIR. Probably because when the machine heads break, management tells the clinicians to continue giving treatments anyway ""because the clients will never know"" (this I was told by a former employee).