When I went to Dr. Buen I was assured that she was extremely gentle, explained everything thoroughly and that she listened to her patients. I explained that I had a horrible experience with the last dentist I had visited and she said that she would work hard to make me feel better about dentists. The first visit was great and cleaning was fine, but when I went back to get an inlay and an onlay done I realized I had made a mistake. Not only did she not listen to me when I said that I could feel pain, she waited until I had tears streaming down my face before she finally gave me more novacaine! Her reasoning: she didn't want to send me home with a numb mouth! After that she told me I was done and when I came back due to still having pain she again said that we were done with the 3 teeth she drilled and to set up an appointment form the next procedures that needed to be done. Needless to say, I never went back. That is until 9 months later when a filling she did came out so I had to call and speak with her office. Not only were they rude and condescending, but there was no note of the work she had done on one of my teeth. They treated me as though I was crazy and finally I had to work with the office manager to try and get in to see her. The office hours are the exact hours that I work so it took over a month for me to be able to see Dr. Buen only to find out that she had drilled my tooth and only placed in a temporary filling! This was not found until two more staff members told me that Dr. Buen had not done anything to that particular tooth. Dr. Buen finally came in and admitted she had, but didn't write it down in my chart because she didn't want the front desk staff to ""get confused"" and charge me extra. Umm...either get smarter front desk people or make a note saying ""did this but don't charge"".
Pros: Location if in Oak Park
Cons: Service, Dentist, hours, staff