As a customer, I quit going there, not because of the food, but because of the staff as well. However, Lilly is wrong about the staff being ""incompetent"". If she had been there more than three times and before the new owners took over, she would see the root of the problems. It is the new management. The staff have been there longer than the new owners... they do their job- which is doing what they are told. There are new systems, and rules in the restaurant. If you ask me, they're taking Italy out of it and commercializing it into a better tasting Olive Garden. The staff have been dwindling down in numbers and being replaced with newer people. You can tell the staff no longer love thier jobs or are bright and cherry like they used to be... most of them quit due to being tired of the disrespect they've been receiving from the management. I stopped going to the restaurant due to the changes there. Even the food is starting to taste like Chef-boy-ardee. The waiter (whom I also heard was a manager), was the worst service I received... I sat their waiting for my food, and watched him while he was standing there talking to people and drinking wine. I was not the only person waiting on food. Eventually someone from the deli came out with my food and had to apologize for the wait. It should have been the lazy waiter that was apolojising to me!! I left a tip for the kid who brought my food out, and I watched the waiter come to take my plate- and take the tip and put it in his pocket. I doubt the boy ever got his tip. The owners don't really seem to be knowing what they're doing there either... and I have no interest in returning until someone else takes over, they get a new waiter (someone who is there to actually work!)- and knows what they're doing and keeps the place truly Italian. \r
Its pretty sad I'm definitely not the only one who has decided this too... their business is slowing way down, I doubt they're going to make it past March 2009.
Pros: Good food, Italian TV, and wide variety in the deli
Cons: Prices, horrible table service, and pathetic managing.