Oh where do I start....I will be losing my insurance at the end of the month so I was trying to get a cleaning before it ended. What I got was humiliation and embarrasment from this place.
My original appt was at 11:00 they called me and asked me to move it to 1:30, but please be here at 1:00 to fill out the paperwork. I arrived at 1:00 to a note on the door that said we're sorry but we are closed until 1:30 for a meeting.
At 1:30 they let me in only to let me sit until 2:00 before I filled out paperwork.
At 2:30 they called me back to the xray room, to be xray'd by a girl who had never done it before.
By 3:00 I was taken to room number 2, which is nothig more than a big room with 4' dividers in it where you can see and hear everything about everyone. At this point I had been there for 2 hours, and had only had xrays done.
By the time the doctor arrived at 3:30 he proceeded to humiliate me as he explained the problems with my current dental work, tells me how I have bone loss and how my teeth are going to loosen and fall out because of it. By 3:45 my nerves were shot, and I had still not had my teeth cleaned.
The assistant "Star" comes to me with a print out of all the dental work I needed, and did not have the ability to explain it to me but the total dental work exceeded 8000.00. I at this point had explained to 4 different people that I only wanted my teeth cleaned and any thing that needed to be urgently done, because my insurance was going to expire in 7 days.
Miss Star walked away, an d unbelievably she brings the office manager over who starts explaining a payment plan to me. I tell her the same thing. I don't need a payment plan, I need my teeth cleaned.
At 4:00 I am finally seated in the hygenists chair and it is explained to me that they can only clean one side that day, and i would have to come back to have the other side cleaned.
At 4:35 I was able to leave 3 hours and 34 minutes later. I made an appt to get a very small, filling put in on friday, and explained to a 5th girl that my that was all I could get done because my insurance was expiring.
I returned today to get the small filling put in, I arrived at 11:50 for my 12:00 appt, there wre 20 people waiting in the waiting room, some standing because there were no seats.
I was called back to assembly line dentistry room. Where I waiting for 30 minutes for a girl to come over and tell me that I needed the other tooth fixed. I told her I understood that but I was only there to get the filling, why, because my insurance wase expiring in a few days.
I wait another 10 minutes for the Dr to come over as I listen to all the workers talking about one client who needs an anitbiotic, one who needs his stiches out, NO PRIVACY!!! He finally comes overand tells me that it was brought to his attention that I didn't understand what I needed done. Why was I wasting my time on the filling when it was the other tooth that would need attention quicker. EVERYONE CAN HERE MY SITUATION
I then proceeded to tell him that he is the one that didn't understand, and that he wasn't listening to me, that I had I had explained my situation to 7 different people in that office. I told him that I was done, picked up my purse and left.
What an unprofessional, un private office. It was like a slaughter house, overbooked appts, then you are at their mercy to wait.
I will never go back, and SAVE YOURSELF, do not go there
I then lose it.
Cons: unprofessional, assembly line, no privacy atmosphere