JavaScript is not enabled.
Showcase Cinemas Buckland Hills - Manchester, CT - Reviews page 1 - Judysbook

Showcase Cinemas Buckland Hills

Claim
marker
99 Redstone Road
Manchester, CT 06045
marker
(800) 315-4000
Incorrect info? Correct your listing

Main categories:

Movie Theaters

Related categories:

Activities , Movies

Reviews

( 1 )
( 0 )
( 0 )
( 0 )
( 1 )

Best

Wow, where to start with this one, What an awesome theater complex. Let's start with buying your ticket. Waiting in line is just not a problem because they have a flat screen o...

Worst

My fiancée and I went to Showcase Cinemas Buckland Hills on Saturday, February 13, 2010 and it was one of the worst experiences I've ever had with any business. Here is what went...

My Awful Experience at Showcase Cinemas Buckland Hills 2/22/2010

My fiancée and I went to Showcase Cinemas Buckland Hills on Saturday, February 13, 2010 and it was one of the worst experiences I've ever had with any business. Here is what went wrong in chronological order: (1) The tickets were $14 each for a regular movie that was not 3D or IMAX. I'm used to $9 or $10 tickets, so $14 seems pretty steep, especially in retrospect based on the rest of the evening. (2) Since it was opening weekend for the movie we went to see, we arrived over an hour early. I knew that there was a bar inside the theater, so I thought we would have a few drinks while we waited. When we walked up, we noticed there was a sign that said they have not yet received their liquor license from the state of Connecticut, so they could not serve alcoholic beverages. I suppose this isn't technically their fault, but it seems kind of deceptive to have a restaurant called Chatters BAR & Grill with big pictures of wine glasses outside when they don't serve beer, wine, or cocktails. This was just disappointing. (3) Since grabbing a drink didn't work out, we thought we'd get some ice cream while waiting for the movie. It was not clear where we should form a line at Ben & Jerry’s, but we stood behind another couple that was being helped by a cashier. After the woman behind the counter (whose name was Irma) finished with them, she was too busy chatting with the other employees to acknowledge our presence. After a total of about 10 minutes of waiting, she said with an attitude that we had just walked up so she was going to help another customer first. I informed her that we had been waiting and that we weren’t sure where to form the line, and she replied that she didn’t really care and she would just help whoever was there first. I was so furious that I just walked away. (4) Once inside the theater, there were servers going around taking orders for snacks before the movie started. While taking an order from people in the row behind us, the server had his radio clipped to his belt that was blasting orders to the kitchen into my ear. It was so loud that he didn't hear me asking to turn it down, so I reached and turned it off myself. (5) It was so cold in the theater during the movie that my fiancée and I had to wear our winter coats. And upon looking around, we could see that we were not the only ones. I would think that, especially in an economy like this, businesses would be doing everything they can to make their customers happy. And I doubt that there is a shortage of competent workers who can at least have respect for customers, let alone be friendly enough to make them want to come back. I have also emailed this feedback to the company that operates Showcase Cinemas Buckland Hills, National Amusements. The next time I’m planning to see a movie in the Manchester, Connecticut area, I will be sure to go somewhere else. - Colin Pros: nice interior Cons: expensive, poor customer service, cold inside theater more

Best One Yet! 2/14/2008

Wow, where to start with this one, What an awesome theater complex. Let's start with buying your ticket. Waiting in line is just not a problem because they have a flat screen on the wall showing movie previews. The same ones you see before the movies (personally I love previews). After stating which movie I wanted to see I was asked where I would like to sit. After picking out my seat on the computer, I was informed that the seats were leather. See where I'm going with this? If you're early, no problem, you can visit the resteraunt/bar which is very nice and while I have not eaten there yet, the menu looks wonderful. If you don't want to go to the resteraunt, no problem. There is a huge flat screen in the lobby with leather chairs to hang out on. The night I went there there was a football game on and the lobby was quite animated. The concession area is huge and I'm told if it's not too busy, you can order food and they'll bring it in to you. To top it off there are an incredible number of movies available and there is also an IMAX theater in there. Just a great experience and the best thing is that it's next to Carrabas Resteraunt. A must try, my favorite. Pros: too many to list more
< Previous 1 Next >
CYBERWEEK:
50% OFF all yearly plans
Use CYBERWEEK at checkout. Expires 12/4/2016

Additional information

  • Neighborhoods:

    Robertson

Best Deals and Recommendations