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Shoreline Pool Builders - Virginia Beach, VA - Reviews page 1 - Judysbook

Shoreline Pool Builders

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2125 Mccomas Way Ste 101
Virginia Beach, VA 23456
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(757) 721-0288
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My neighbor had a pool put in by them.They talked a good game to get their business. They not only did not come to my neighbors aid when there was a problem but while getting th...

When work is finish or you think it's finish ,good luck!! 8/22/2007

My neighbor had a pool put in by them.They talked a good game to get their business. They not only did not come to my neighbors aid when there was a problem but while getting the pool done they damage another neighbors property by killing a large area of grass and that neighbor was told by shoreline the area would be reseeded and taken care of by them.Well you guessed it , my neighbor had to reseed + water everyday herself to get her grass area regrown.They sometimes blocked my driveway without even asking,but I put an end to that quickly knowing what type of people they were. It's like taking your money + heck with the customer and neighbor's around and good luck!! Cons: Finish job late,not keeping their word,not caring of other neighbor's property.. more

Terrible Follow Up II - The Sequel 11/15/2006

fkclay got it exactly right! fkclay if you see this, please call me at 757.636.4815. Shoreline was fantastic in the beginning, but since the installation was complete and the training conducted, we have had very little support. The salesman was good at his job and we actually talked to sales people from 3 different pool companies, but once we settled on Shoreline and made the deposit, getting hold of the salesman was tough. The construction crew was really good. The crew who came to do the concrete was good, but not as service oriented. The pool was started and completed in mid - late 2005. In the spring of 2006, I called them to have the orientation on pool maintenance conducted. Jennifer, the young lady who did the orientation actually came out on several occassions and helped me with getting the process down. In mid-June we noticed there was an apparent problem with the side wall in the deep end. I called the office, they answered, and even sent someone out to look at it. It was determined that yes, there was (and still is!) a problem and they would need to drain the pool and pull the liner back in order to fix it. Supposedly they didn't want ot interrupt our summer usage and so we decided together that they would come back in the fall to not only do the repairs but complete the original package which was to install the cover anchors and deliver the cover (still no anchors and no cover!). We actually paid them through our house builder and he was slow to pay them in full, his concern being that exactly what has happened would - namely that once they got their money, that would be the last we saw of them. Shoreline actually sent our account to an attorney for collection, we had the builder go ahead and pay them off, they answered the phone during the coordination phase of this payoff effort, but since then all I get is the recording. I have called everyday starting October 30th right through today, no answer, no response. DO NOT USE THIS COMPANY! Pros: Good price, but poor value - I would rather pay a little more and get good, reliable service Cons: Once they have their money, they can not be reached more

Terrible Follow Up 9/13/2006

This company came to us and sold us on using their pool company to put in a new pool due to their unique polymer design. Great salesmen and great workers, but then it all fell apart. We gave them their money and then they disappeared. It has been two months and we are still waiting on a diving board, the steps to get in and out of the pool, the light that goes in the pool, the pool cover, the rope, the hose to clean the pool, etc. I think you get the picture by now. We have been contacting the company for almost two months to find out when they would complete the job - to no avail. They don't answer the phone and don't return phone calls from messages left. We have truly been disappointed in their service. It is really ashame because they put in several pools in our neighborhood. At this point, we have threatened a class action suite to either get the money back that they owe us or to give us our supplies. Recommend future customers find another company to deal with that is honest and completes the job as promised. One last point is the concrete job was shabby at best. We have watched two other pools by another company be built at least a month after ours was started and completed long before ours. Stay away from Shoreline. Pros: They are great in the beginning. Good service people when available. Cons: Terrible customer service on following up and service calls. more
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