fkclay got it exactly right! fkclay if you see this, please call me at 757.636.4815. Shoreline was fantastic in the beginning, but since the installation was complete and the training conducted, we have had very little support. The salesman was good at his job and we actually talked to sales people from 3 different pool companies, but once we settled on Shoreline and made the deposit, getting hold of the salesman was tough. The construction crew was really good. The crew who came to do the concrete was good, but not as service oriented. The pool was started and completed in mid - late 2005. In the spring of 2006, I called them to have the orientation on pool maintenance conducted. Jennifer, the young lady who did the orientation actually came out on several occassions and helped me with getting the process down. In mid-June we noticed there was an apparent problem with the side wall in the deep end. I called the office, they answered, and even sent someone out to look at it. It was determined that yes, there was (and still is!) a problem and they would need to drain the pool and pull the liner back in order to fix it. Supposedly they didn't want ot interrupt our summer usage and so we decided together that they would come back in the fall to not only do the repairs but complete the original package which was to install the cover anchors and deliver the cover (still no anchors and no cover!). We actually paid them through our house builder and he was slow to pay them in full, his concern being that exactly what has happened would - namely that once they got their money, that would be the last we saw of them. Shoreline actually sent our account to an attorney for collection, we had the builder go ahead and pay them off, they answered the phone during the coordination phase of this payoff effort, but since then all I get is the recording. I have called everyday starting October 30th right through today, no answer, no response. DO NOT USE THIS COMPANY!
Pros: Good price, but poor value - I would rather pay a little more and get good, reliable service
Cons: Once they have their money, they can not be reached