I brought in my English riding boots a week before I needed them to be cut down and stretched (for the following weekend). I went in a week to the day to check on the boots and they weren't ready (was told they would be). The gentleman with the thick Eastern European accent said they would be ready "tomorrow" as he looked down with his eyes behind the counter, i.e. my boots were still sitting in the same place the woman placed them a week prior when I dropped them off!
I picked them up the next day, however, they weren't cut down low enough (were cutting at the back of my knee); and they needed to be stretched further (am I really to expect that overnight stretching was to do the trick?). i said to the Eastern European accented woman (wife?) that I would take them for the weekend (because I needed them) but thta I would return on Monday.
I returned on Monday with the boots and was told that I would be recharged to have them cut down further but the stretching was free. I'd just spent $97 for this service and now they wanted more $$.
No way, I'm not going back for the reasons noted above--and my husband and I along with our daughter have plenty of opportunity to need their service.
Pros: Close to my Office
Cons: Sacrificed customer service & future business for the almighty dollar!