On the positive side, Dr. Sherwood has a great demeanor with children and we had a positive experience in that regard. However, this practice has some of the most totalitarian policies of any medical service provider I have ever experienced. My two children we patients until we were fired for violating their on-time policies. Over the course of 2 1/2 years, my children were ""late"" for 4 appointments and we missed two appointments. But to clarify, the 4 ""late"" arrivals were each under 5 minutes late and in the case of at least one of those late arrivals, I had arrived on time and my wife and children arrived withint 5 minutes of the appointment. After these 4 ""late"" arrivals, we accidentally missed one appointment and received a certified letter notifying us that we would be ""fired"" from the practice if we violated the policy one more time. We made absolutely sure to arrive on time for the next appointment, but unfortunately failed to show for the next and now we have been fired. \r
A couple of points: I understand that is disrupts a practice when people are late or miss appointments. However, being less than 5 minutes late to anything should not be considered ""late."" Particularly when your client base is children who have competing obligations, i.e., school, and parents who work and must juggle multiple responsibilities. Also, as anyone that lives in Austin knows, traffic can be unpredictable. \r
In any event, I am frustrated that we've been ""fired"" from Dr. Sherwood, but am certain we will find a suitable replacement. In my experience, dentists are practically on every corner, and while Dr. Sherwood has a good demeanor, he's certainly not the only one in Austin. \r
So a cautious note to parents considering Dr. Sherwood: Make sure you are never late, even 5 minutes.