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Shepherd Square Car Care - Houston, TX - Reviews page 1 - Judysbook

Shepherd Square Car Care

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2036 Westheimer Rd Ste B
Houston, TX 77098
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(713) 807-7282
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Reviews

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Best

My car started making some noises and doing some other weird stuff so we took it in to see Matt(Owner). He showed us what was wrong, he fixed it quickly and we were on our wa...

Worst

went in to get headlight replaced and an oil change, wrong headlight was replaced. other than that, main guy pointed out a couple concerns about my vehicle that will need to be fi...

Car Problems Suck...These Guys MADE all my Worries Go Away! 5/4/2012

My car started making some noises and doing some other weird stuff so we took it in to see Matt(Owner). He showed us what was wrong, he fixed it quickly and we were on our way! That was over a week ago and the car runs great! I trust them and that is really what auto car is all about! more

NOT HONEST!!!! 1/13/2012

NOT HONEST!! We were quoted over $1100 for work that we did not need. Mike Watson did not seem very honest..considering it took him over 24 hrs to tell us the outcome of a diagnostic on our car. When we picked up our car I told Mike Watson we wanted a second opinion and NICE MIKE was not so very nice. We decided to take our car to the nearest Firestone (Galleria) and we were contacted within 2 hours and told that we had a bad vacuum hose...WTF!!! Quote less that $600!! I am writing this fuming that we paid those idiots over a hundred dollars for a diagnostic and an oil change! more

Finally problem fixed 11/13/2011

I had been riding around with the check engine light on for months because I went to *#* Mechanic shop many times trying to get them to fix the ""fuel Sensor(s)"" problem which the diagnostic computer kept indicating was the problem- but they never could fix the problem. I just got fed up with them, their excuses, and their bills. My inspection sticker expired; and my car failed the emissions test. The sticker tech told me the computer said it was the fuel sensor(s)- same diagnosis. Being female, I didn't want to be taken advantage of again. A friend recommended Shepherd Square and I'm so glad I went. Mike at the front desk was very informative, and explained repairs and price thoroughly. I was on my lunch break, and, Matt, the OWNER drove me back to work. When I returned at 5 pm, the car was ready as promised. The car PASSED emissions. Finally, problem fixed and has stayed fixed. You can tell that the whole team takes pride in their work, are proficient, honest, and provide great customer service at competitive prices. I have finally found a car mechanic shop I trust. more

replaced wrong headlight 11/13/2011

went in to get headlight replaced and an oil change, wrong headlight was replaced. other than that, main guy pointed out a couple concerns about my vehicle that will need to be fixed but arent a safety issue right now. so.. thanks for that part. more

Professional and Helpful 10/24/2011

I swung by the shop while in town due to some issues on a friends car. Mike Watson was very helpful and took his time explaining everything. The team did a great job getting us in and out in a timely manner. The next time you need work done on your car go ask for Mike and his team. Thanks. more

Awesome Customer Service & Staff...! 10/24/2011

I have been going to this shop for a while now, and last month I realized my car needed some work and a new set of tires, so I went in to Shepherd Square. Having been a previous customer, I noticed that the ownership had changed. The new owner came out and greeted me along with the manager! They were very friendly and courteous. I explained the problem I was having and they promised to let me know what they could do along with an estimate for the work and the tires. I told them that I would get back to them, because I wanted to shop around. I went to a couple of different places down the street and when I got pricing and delivery estimates of the work needed, I went right back to Shepherd Square!! [ I needed a ride to work, and the OWNER himself took me!!! Where do you get that???] Anyway, just as promised, It was managed quickly and there was no change in the price as promised. I highly recommend this shop to anyone...they are the best in service and in price!!! more

Great Shop Honest 8/30/2011

I have been anticipating a delivery of my classic daily driver which arrived in the heat of Houston desert without working AC. Keep in mind it is an older car and it has the old R12 system. I was looking for an honest reputable shop in Houston. So I remember a few moths ago, I was broken down with my other car in the lot across the street - in a pinch I walked into the shop and spoke to the mechanic who ran across the street and got it started and luckily, it was a very minor problem. Needlesss to say, they did spend time on it. They fixed it free of charge! Today, I called Mike Watson, General Manager and spoke to him about the AC conversion. He was very friendly and said he would work with me. It was just around lunch. I had to run some errands so I did not get there until alomost 2 pm. They took me in, and the mechanic Phelan took it right in and in 15 minutes, gave me an update. Other than waiting for the parts, a classic 25 year old car, the work was done by 5 pm and I was out the door! I would recommend this shop as they only did what they had to do nothing more! I found a new home for my cars repairs. more

Shepherd's Square is Sensational! 2/28/2011

A friend of mine referred me to Shepherd's Square for the random, unknown car troubles I was experiencing. I checked out the place online and read a few reviews and was pleased to find that people had nothing but good things to say about this place. I chose to take my truck to this place on the way home from work later that day as it wouldn't have made it home anyhow. I got there right before they closed on a Saturday while they were very busy and they still took the time to quickly check it out so I would know what kind of damage I was looking at. more

Best Automotive Shop in Town 2/14/2011

Took my car in for some repairs on a Saturday, the shop was very busy but Mike was able to fit me in and get the repairs done. They even worked on my car for an hour after the shop closed in order to get me out and on the road. Extremely good work and friendly service. more

Great Service. Honest and Reliable... 10/16/2010

My boyfriend and I were new to the area... he researched and brought his car in. They needed to replace the alternator. The gave us the lowest quote out of anyone in the area. We dropped the car off and had it back in 24 hours. Mike was very friendly and helpful. A few months later I had a car issue... I am your typical female and don't understand anything about cars. Mike helped us out once again. We found the price to be reasonable and the service to exceptional yet again. A few weeks later I had another issue that was non-related to the previous problems. They fixed a couple of minor things and returned the car to me with no charge. I will only bring my car to them from here on out. They are honest, reliable and friendly. more

Mechanics with a Conscience 7/17/2009

I have been taking my cars to Tom and Mike at Shepherd Square Tire and Auto for almost as long as they have been open. As a woman in a large city, it is important that I have a mechanic I can trust. I have always felt that Tom and Mike have treated me as they would want their daughter or sister treated. They have never tried to sell me a service I didn't need, they always try to find me the best deal on parts, and if they know that they can't match a competitor's price, they will tell me that. I might pay slightly more (but not much) for an oil change at SST&A than I would at one of the chain stores, but I know that I am not going to have to deal with the famous up-sale and I know that the work will be performed well. When I have had other problems, they have quickly fixed them and I have had no complaints. It may seem like a little thing, but one of the nicest things about this shop is that they have a wide selection of magazines. When you have to wait for a oil change, it is so nice to be able to pick up a People or In Style instead of just Car & Driver (don't worry, guys...the car mags are there too). I am quick to recommend this shop to friends and everyone who has tried them has become a loyal customer! Pros: trustworthy, timely, good magazines more

Awesome 4/1/2009

I have been doing business with these guys for five years now and will not purchase any tire at any price from anywhere else. Pros: Honest, Fair and Quick more

Great guys and service 2/7/2009

I had a tire repaired here and they did an amazing job. They guys were really nice and even squeezed me in so that I could just hang out until it finished. Highly recommended!! more

I was tricked thinking I was going to get good service. 8/12/2008

This is the usual thing that happens to me being a woman I go to a mechanic shop to get my car serviced I get sub-standard work and was overcharged at the same time. I came here thinking I was going to get top notch work but end up getting more problems than what I came in with. My cars squealing which it never did before and the check engine light is on now. I'm very upset, for these things and for the other work I paid for which was way inadequate as Cons: $$$$ more

Auto-Repair Shop You Can Trust 8/4/2008

I can't say enough about these guys - they really are the best repair shop in town. They will not work on your car until they give you an estimate - which is accurate both in terms of what you actually pay and what they suggest it will cost when you drop it off. They explain everything thoroughly. They work really fast. They never suggest additional repairs that you probably don't need. Plus, they're generally nice guys - which is rare in the auto-repair business. I have found places that offer cheaper prices, but I put a really high value on trust when I drop my car off and these guys have my trust. Pros: Fast, helpful, and reliable service Cons: They don't open at 7 a.m. more

Honest, Fair and Accurate 2/14/2007

Finally an honest auto repair place in a sea of scoundrels. If you want a clear and concise explanation of the repairs and the charges BEFORE they start, these are your guys. If you want to be told when you can pick up your car with 100% certainty these are the guys....and finally if you don't want to have to bring it back because it wasn't done correctly, these are the guys. If you are looking for the absolute cheapest place, which may or may not fix it properly and most definitely won't have it ready when promised....well, there are dozens all around you. Pros: Intelligent and articulate descriptions of your repairs and spot-on estimates Cons: They aren't open at 7am ... more

Great / Fast Service 10/2/2006

Recently moved to Houston. Got my car's brakes changed at a different shop (XX) and thought they could be trusted. Took my wife's car to the same shop and had her front brakes done. They said her rear brakes were a month away from being dangerous. We noticed the front brakes continued to squeak so we took the car back to XX have them look at the front brakes and again they said the rear were squeaking and they needed to be changed. Well this past weekend I needed plug for one of my tires and went to Shepherd Tire & Auto. They took 15 minutes and only charged me $10. They had time to change the oil in my wife's car, and when I returned I told them that I had been to another shop and the rear brakes needed to be replaced. I asked them to change the brakes but to see if the rotors could be saved. They came back a few minutes later and said the rear brakes were fine. They had over 40% of the pad remaining and I could get another 10,000 miles out of them. I happily paid for my oil change. It is a relief to find a mechanic I can trust. I won't be going anywhere else but Shepherd Tire & Auto. Pros: Great Service, trustworthy, fast more

Great guys! 5/3/2006

I'm broke because I just moved to TX from NY and bought a car. The car that I bought has had a few problems. I have have my car towed there twice and the minute it was towed there these guys have looked at it, fixed it, and given me a great deal on parts the same day that it was towed to them. They will be honest and give you a great deal. They really do care about their customers and make you feel at home. They will go out of their way to get you a great deal. Pros: friendly, fast, knowledgeable more

Recommended.. 6/22/2004

Everyone needs a Doctor, mechanic, and accountant they trust. Mike and Tom will give it to ya straight, explain your options, price it fairly, and send you on your way with top notch customer service. They even let me use their computer to order a set of tires online when they couldn't match the price !!! Shipped directly there, and saved saved me $$$. They know you'll become a return customer, and treat you with respect. Pros: Price, courtesy, professionalism more
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Additional information

  • Hours:

    Mon-Fri 7am-6pm Sat 7am-5pm
  • Payments:

    Visa, Master Card
  • Neighborhoods:

    Neartown/ Montrose, Central

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