Went to Shane Co for the first time to find a gift for my wife (35th Anniversary.) First time I ever visited. From the moment I walked in, I felt welcome. Juan and Joe (Associates) took their time explaining the process and showing me options while allowing me lots of time to browse on my own looking for ideas. Never felt pressured; they simply paid attention to any question I might have and tried to show me items that were suitable for my needs and my wife's taste. Beautiful jewelry and a huge variety of choices made it easy to find something my wife loved! From the start (Juan and Joe) to the finish (Madison) the Shane Co experience was perfect! Nothing but smiles...!