I have found that Shady Grove Utility District has been friendly, helpful, and has provided prompt service to all requests. I see that others here protest the $100 non-refundable service activation fee. I didn't like paying it either, but understand they have to pay for vehicles, equipment, and the manpower to send someone out to turn on the valve. I don't really expect that to be free. We pay those fees for cable tv, and other utilities. It would be nice if they could cover those costs from what we pay in the course of paying our bills, but then why should someone who never moves in over 30 years have to cover the cost of those who move frequently and imposes these extra costs on the utility? It really is the fairest way to cover those costs, having those who incur the costs pay them. I find that the water has been good quality - I haven't had a problem with it.
Pros: Prompt response to service requests, easy ways to pay.