Where do I begin. My husband and I met Kurt only about 18 months ago. We have had Kurt and his shop Shadow Mountain Auto take care of our cars (4 of them) each with their own set of issues. Each time, after only a short hour, Kurt would give a full report of what was wrong and give a quote that was always what he said it would be at the end, and if he found something more during that process, he ended up fixing that extra thing with no charge. He goes way beyond the norm too. An example was when I called him from out of town to ask him to go to my house when the neighbors called me to say my car alarm kept going off in the middle of the night. He made sure it was taken care of and once I returned looked at the issue and took care of it for free. He finds the best prices for your parts, and takes the time, each time, to make you feel you are the only one with a car there. He is quick to respond, quick to fix the problems, and you are back on your way with confidence you "haven't been taken to the cleaners". You are never a number, but a person. He has told me more often than not that 'oh, no charge' on that. I have never trusted an auto shop before this one. Once you go in and try SMAS, you too will be a believer. Thanks Kurt for you continued service to our vehicles.
Pros: Quality service, No stacking on un needed things...
Cons: Can't think of one.