We waited 30 minutes and when the food still didn't come out, asked the employees and were answered with a shrug. We asked again, and they had lost the ticket, saying the food would be out immediately. Waited another 10, only to find the order wasn't right, and the buns were burned. They apologized later, and offered to comp us some food, but by then there was no way we could wait any longer, and left pretty unsatisfied. If it weren't for their location, or if anyone else opened a burger and fries stand, they'd be long gone. One of the guys said the other time he'd been there the service was also bad.
Pros: location, vibe
Cons: bad, overcooked food, bad fries, horrible service