When my Kenmore sewing machine completely locked up, my daugher's high school home ec teacher recommended this repair shop, saying that they serviced all of her classroom's sewing machines.\r
I dropped my machine off for a diagnostic assessment, and a week later they called with bad news. So much broken thread was wrapped around the mechanisms that it would cost $200 for them to remove it all. I was told it was very extensive and would be very labor intensive. I did not authorize the repair, as my machine didn't even cost $200 when it was new. \r
When I went to pick up my machine, an employee insisted on carrying it out to the car for me, and along the way he ""informed"" me that companies like Kenmore and Singer deliberately manufacture inferior sewing machines that are designed to wear out or break beyond repair in a short amount of time to force people to buy new machines to replace them. \r
Months passed and I bought a new sewing maching (not from this shop), and I decided to try to clear out all the broken thread from my old Kenmore. I put the machine on a towel, got scissors and tweezers, and removed the casing over the mechanism. I was stunned. There was not a single broken thread, and barely any lint. It was essentially clean as a whistle. However, when I put the machine on its side, a small piece of broken needle fell out. Apparently that had been the reason my sewing maching locked up. I simply replaced the casing and the machine works just fine. \r
I've never had any company lie this blatantly to me before. I never did go back to them, as I had already purchased a new machine and I felt that too much time had passed. But based on this experience, I cannot recommend this repair shop to anyone.