No one ever hopes to replace a HVAC system, but if you need to, you'd be well advised to hire Service Specialties Inc to do the work.
Our AC system has been on its last legs the past few weeks and this latest heat wave was the final straw.Between our last service call (Joe Rowan is an incredible technician), we set up an appointment with "Bacon". He arrived on time, assessed our system and gave us an estimate.The estimate was fair and addressed our needs. Two days after he did the estimate, the entire AC unit gave up the ghost. I called their emergency line late Monday night, and their after hours technician, Joe Williams , gave me some troubleshooting tips to try, and instructed me to call Brooke the next morning, if none of the things he suggested worked. Brooke (exceptionally polite and professional), scheduled a technician to come out that same day and gave me a time frame when he'd arrive. She called me (as promised) to let me know he was on his way. Joe Rowan showed up, checked out the system and confirmed what I feared; the AC was done.
I called "Bacon", did all the paperwork via email and phone and he arranged to have the system installed the same week. He scheduled the install and told me when to expect the technicians.
Now anyone who lives in the DMV has probably experienced the appointment time vs real time paradox. Imagine my surprise when Brandon and Isaac showed up when they were scheduled to arrive.
They were professional, courteous, and efficient. They managed to get the new system installed in less time than I expected. They explained the system and best of all, the only way I knew they had been there was the new equipment. They cleaned up after themselves and they were on their way.
Bottom line, if you need HVAC service, this is the company you want to do business with.They are all extremely professional.
I remember all their names (something I rarely do with most companies I deal with), because each made a profound impression in the course doing their jobs.